Service Coordinator

Banhamswa; Perth; Hybrid; Full time

Benefits offered by this job

Supportive team-oriented environment

Opportunities to grow your skills

Long-term stability

Job summary

A respected fire services provider in Australia is seeking a Service Coordinator to manage operations and support fire technicians. This hands-on role involves scheduling, job tracking, and client communication. Ideal candidates are proactive, detail-oriented, and have experience with service management systems. The company offers a supportive environment with opportunities for skill development and stability in a growing industry.

Qualifications

• Previous experience in a service coordination, scheduling, or admin role.
• Exposure to the fire industry or a related trade-based environment.
• High attention to detail and commitment to accurate reporting.

Responsibilities

• Coordinate reactive and planned fire service works end-to-end.
• Schedule technicians and manage daily workloads across fire services.
• Update systems and reporting tools with a high level of accuracy.

Skills

Service coordination

Time management

Communication

Attention to detail

Tools

Uptick

Job description

Banhams WAis a well-regarded, privately owned company operating across theFire services industry. Delivering comprehensive, statewide fire protection solutions, we work across inspection, testing, maintenance and rectification, aligned to Australian Standards and best-practice methodologies. We are seeking aService Coordinatorto join our team and play a key role in supporting our fire operations.

Role Overview

As a Service Coordinator, you will sit at the centre of our fire services operations. This is a fast-paced, hands-on coordination role where you will manage the flow of work from job request through to completion. You’ll be responsible for keeping jobs moving, technicians scheduled, clients informed, and systems updated.

This role suits someone who enjoys being busy, takes ownership, and has strong prioritisation and follow-through skills.

Key Responsibilities

• Coordinate reactive and planned fire service works end-to-end
• Schedule technicians and manage daily workloads across fire services
• Log jobs accurately and maintain detailed job notes
• Liaise with technicians, colleagues, and clients to progress works
• Organise and follow up quotes where required
• Monitor job status and chase progress to ensure timely completion
• Update systems and reporting tools with a high level of accuracy
• Escalate issues early and support service delivery targets

About You

You are organised, proactive, and comfortable managing competing priorities. You pay close attention to detail and take pride in keeping things running smoothly. You communicate clearly and confidently and are comfortable dealing with both technicians and clients.

• Previous experience in aservice coordination, scheduling, or admin role
• Exposure to thefire industryor a related trade-based environment
• Experience usingUptickor similar service management systems
• Strong prioritisation and time management skills
• High attention to detail and commitment to accurate reporting

(No formal qualifications required – training and support will be provided.)

Why Join Banhams

• Join a respected and growing WA fire services provider
• Work in a supportive, team-oriented environment
• Gain exposure across a broad range of fire services
• Long-term stability with opportunities to grow your skills