Service Support Manager - Lead Frontline Admin (Flexible)

NSW Department of Communities and Justice; Moree; On-site; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Superannuation and annual leaveloading

Flexible work practices (35-hour week)

Challenging career with development

Flexible work environment

Health & wellbeing programs

Job summary

NSW Department of Communities and Justice is seeking a Service Support Manager (Grade 5/6) to supervise and lead a team providing administration support to staff and Community Services clients across multiple Customer Service Centres. You will plan, monitor, and report on administrative and site management functions, ensuring efficient, effective frontline services and client-focused outcomes.

The role requires strong leadership, organisational skills, and the ability to work under pressure

Qualifications

• Experience in managing a team in a high-pressure environment delivering services to vulnerable clients.
• High level of organisation skills and time management.
• Ability to work independently and collaboratively.
• Positive attitude with the ability to work flexibly and implement solutions.
• Commitment to integrity and professionalism.

Responsibilities

• Supervise a team in frontline, administrative and site management services.
• Plan, manage, monitor and report on CSC administrative and site management functions.
• Ensure client-focused and high-quality service delivery across DCJ Customer Service Centres.

Skills

Team management

Organisational skills

Time management

Work under pressure

Client service delivery

Interpersonal skills

Job description

NSW Department of Communities and Justice is seeking a Service Support Manager (Grade 5/6) to supervise and lead a team providing administration support to staff and Community Services clients across multiple Customer Service Centres. You will plan, monitor, and report on administrative and site management functions, ensuring efficient, effective frontline services and client-focused outcomes.

The role requires strong leadership, organisational skills, and the ability to work under pressure