Service Support Manager: Flexible Frontline Admin Leader

NSW Department of Communities and Justice; Edgeroi; On-site; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Flexible working hours

35-hour week

Flex leave

Job summary

NSW Department of Communities and Justice is seeking a Service Support Manager to lead a team delivering administration and site management services across Customer Service Centres. You will supervise frontline operations, plan and report on administrative functions, and ensure efficient, client-focused service delivery.

This role offers a Grade 5/6 level salary ($102,936 - $113,579 p.a.) with superannuation, annual leave loading and flexible work practices, including a 35-hour week.

Qualifications

• Experience in managing a team in a high-pressure environment delivering services to vulnerable clients.
• High level of organisation skills and time management.
• Ability to work under pressure and meet deadlines.
• Positive attitude with the ability to work independently and collaboratively.
• Developing team capabilities whilst supporting a culture of integrity and professionalism.
• Working through challenges with flexibility and solution focused outcomes.

Responsibilities

• Supervise and lead a team providing administration support to staff and clients.
• Plan, manage, monitor and report on administrative and site management functions of the CSCs.
• Directly undertake some administrative duties.
• Ensure client-focused, high-quality service delivery across DCJ Customer Service Centres.

Skills

Team leadership

Time management

Resilience under pressure

Independent & collaborative

Staff development

Problem solving

Job description

NSW Department of Communities and Justice is seeking a Service Support Manager to lead a team delivering administration and site management services across Customer Service Centres. You will supervise frontline operations, plan and report on administrative functions, and ensure efficient, client-focused service delivery.

This role offers a Grade 5/6 level salary ($102,936 - $113,579 p.a.) with superannuation, annual leave loading and flexible work practices, including a 35-hour week.