Service Support Manager — Frontline Admin Lead, Flexible Hours

NSW Department of Communities and Justice; Kingsgate; On-site; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Superannuation and annual leaveLoading

Flexible work practices (35-hour week,

Health & Wellbeing Programs

Training and development opportunities

Job summary

NSW Department of Communities and Justice is seeking a Service Support Manager (Grade 5/6) to supervise a team delivering frontline administrative and site management support across multiple Customer Service Centres. You will plan, manage, monitor and report on administrative functions while ensuring high-quality, client-focused service delivery.

Appointment is for a challenging role offering flexible work practices, a 35-hour week, and opportunities for development.

Qualifications

• Experience in managing a team in a high-pressure environment delivering services to vulnerable clients.
• High level organisation skills and time management.
• High level ability to work under pressure and meet deadlines.
• A positive attitude with the ability to work independently and collaboratively.
• Developing team capabilities whilst supporting a culture of integrity and professionalism.
• Working through challenges with flexibility and solution focused outcomes.

Responsibilities

• Supervise and lead a team that provides administration support to staff and Community Services clients.
• Plan, manage, monitor and report on the administrative and site management functions of the CSCs.
• Ensure client-focused and consistent high quality service delivery across DCJ Customer Service Centres.

Skills

Team management

Organisation skills

Time management

Working under pressure

Positive attitude

Team development

Problem solving

Job description

NSW Department of Communities and Justice is seeking a Service Support Manager (Grade 5/6) to supervise a team delivering frontline administrative and site management support across multiple Customer Service Centres. You will plan, manage, monitor and report on administrative functions while ensuring high-quality, client-focused service delivery.

Appointment is for a challenging role offering flexible work practices, a 35-hour week, and opportunities for development.