Service Support Manager: Frontline Admin Leader

NSW Department of Communities and Justice; Coffs Harbour City Council; On-site; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Superannuation

Annual leave loading

Flexible working hours

35-hour week

Flex leave

Job summary

NSW Department of Communities and Justice in NSW is seeking a Service Support Manager to supervise a team providing administrative support to staff and Community Services clients. You will plan, manage, monitor and report on the administrative and site management functions of the Customer Service Centres, and directly undertake some administrative duties to ensure efficient frontline service delivery.

We emphasise client-focused, high-quality outcomes and a culture of integrity and

Qualifications

• Experience managing a team delivering services to vulnerable clients.
• Strong organisational and time-management skills.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Supervise staff delivering administration support to staff and Community Services clients.
• Plan, manage, monitor and report on administrative and site management functions of Customer Service Centres.
• Directly undertake some administrative tasks and lead frontline, administrative and site services.
• Ensure client-focused, high-quality service delivery across DCJ Customer Service Centres.

Skills

Team leadership

High-pressure environment

Time management

Independent & collaborative

Integrity & professionalism

Flexible problem-solving

Job description

NSW Department of Communities and Justice in NSW is seeking a Service Support Manager to supervise a team providing administrative support to staff and Community Services clients. You will plan, manage, monitor and report on the administrative and site management functions of the Customer Service Centres, and directly undertake some administrative duties to ensure efficient frontline service delivery.

We emphasise client-focused, high-quality outcomes and a culture of integrity and