Frontline Service & Site Operations Manager

NSW Department of Communities and Justice; City of Parramatta; On-site; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Flexible, autonomous work environment

Health & Wellbeing programs

Training and development opportunities

Competitive pay and conditions

Annual leave loading

Job summary

NSW Department of Communities and Justice is seeking a Service Support Manager to supervise a team providing administrative and site management support across multiple locations in Western Sydney and Nepean Blue Mountains. This permanent pool role will involve planning, monitoring and reporting on CSC services while performing select administrative duties.

You will lead a team to ensure efficient frontline services, uphold client-focused standards and foster a culture of integrity and

Qualifications

• Experience supervising teams in high-pressure environments delivering public services.
• Ability to organise, prioritise and manage multiple tasks and deadlines.
• Commitment to integrity, professionalism and excellent client service.

Responsibilities

• Supervise and lead staff providing frontline administration and site management.
• Plan, monitor and report on CSC administrative functions across locations.
• Ensure high-quality, client-focused service delivery.
• Support staff development and teamwork to meet objectives.

Skills

Team leadership

Time management

Work under pressure

Independent and collaborative

Client-focused service delivery

Job description

NSW Department of Communities and Justice is seeking a Service Support Manager to supervise a team providing administrative and site management support across multiple locations in Western Sydney and Nepean Blue Mountains. This permanent pool role will involve planning, monitoring and reporting on CSC services while performing select administrative duties.

You will lead a team to ensure efficient frontline services, uphold client-focused standards and foster a culture of integrity and