Service Support Manager - Lead Admin & Client Services

NSW Department of Communities and Justice; Armidale; Hybrid; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Flexible work practices

Superannuation and annual leave

Training and development

Health & wellbeing programs

Job summary

NSW Department of Communities and Justice is offering a Talent Pool role for a Service Support Manager in NSW, with locations across Armidale and other regional centres. You will lead a team delivering essential administration support to staff and Community Services clients, while planning and monitoring CSC administrative functions.

Flexible work practices are offered, alongside competitive pay (Grade 5/6: $102,936–$113,579 p.a.) plus superannuation and annual leave loading.

Qualifications

• Experience in managing a team in a high-pressure environment delivering services to vulnerable clients.
• High level of organisation skills and time management.
• Ability to work under pressure and meet deadlines.
• Positive attitude with the ability to work independently and collaboratively.
• Developing team capabilities whilst supporting a culture of integrity and professionalism.
• Working through challenges with flexibility and solution focused outcomes.

Responsibilities

• Supervise and lead a team delivering administration support to staff and Community Services clients.
• Plan, manage, monitor and report on administrative and site management functions of the Customer Service Centres (CSC).
• Directly undertake some administrative duties as needed.

Skills

Team management

High pressure handling

Time management

Independent working

Job description

NSW Department of Communities and Justice is offering a Talent Pool role for a Service Support Manager in NSW, with locations across Armidale and other regional centres. You will lead a team delivering essential administration support to staff and Community Services clients, while planning and monitoring CSC administrative functions.

Flexible work practices are offered, alongside competitive pay (Grade 5/6: $102,936–$113,579 p.a.) plus superannuation and annual leave loading.