Service Support Manager - Frontline Admin & Client Services (Flexible)

Department: Metro CP Western Sydney; City of Parramatta; On-site; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Health & wellbeing

Employee assistance

Training opportunities

Flexible work environment

Job summary

Department of Communities and Justice NSW is seeking a Service Support Manager to lead a staff team delivering administration and site management across multiple NSW locations. You will oversee frontline services, ensure quality client delivery, and report on operational functions.

The role requires experience leading teams under pressure, strong organisational skills, and the ability to work autonomously while collaborating with others. Competitive pay and benefits apply.

Qualifications

• Experience in managing a team in a high‑pressure environment delivering services to vulnerable clients.
• High level of organisation and time management.
• Ability to work independently and collaboratively, with integrity and professionalism.

Responsibilities

• Supervise a team providing efficient frontline, admin and site management services.
• Ensure client‑focused, high‑quality service delivery across DCJ Customer Service Centres.
• Plan, monitor and report on administrative functions and site management.

Skills

People management

Team leadership

Time management

Flexibility

Job description

Department of Communities and Justice NSW is seeking a Service Support Manager to lead a staff team delivering administration and site management across multiple NSW locations. You will oversee frontline services, ensure quality client delivery, and report on operational functions.

The role requires experience leading teams under pressure, strong organisational skills, and the ability to work autonomously while collaborating with others. Competitive pay and benefits apply.