Service Support Manager - Frontline Admin Lead

NSW Department of Communities and Justice; Rainbow Reach; On-site; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Superannuation

Annual leave loading

Flexible work practices

Job summary

NSW Department of Communities and Justice is seeking a Service Support Manager to lead a team delivering frontline and administrative services across multiple Customer Service Centres. You will plan and monitor site management activities, provide reporting, and ensure consistent, high-quality client service delivery.

The role requires strong leadership, excellent organisation, and the ability to work under pressure while maintaining a collaborative approach to improve outcomes for staff and

Qualifications

• Experience in managing a team in a high-pressure environment delivering services to vulnerable clients.
• High level of organisation skills and time management.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Supervise a team in the provision of frontline, administrative and site management services.
• Plan, manage, monitor and report on the administrative and site management functions of the CSCs.
• Ensure client-focused and high-quality service delivery across DCJ Customer Service Centres.

Skills

Team leadership

Organisation

Time management

Pressure management

Adaptability

Continuous improvement

Job description

NSW Department of Communities and Justice is seeking a Service Support Manager to lead a team delivering frontline and administrative services across multiple Customer Service Centres. You will plan and monitor site management activities, provide reporting, and ensure consistent, high-quality client service delivery.

The role requires strong leadership, excellent organisation, and the ability to work under pressure while maintaining a collaborative approach to improve outcomes for staff and