Frontline Service & Site Delivery Manager

Department: Northwest MNC & Northern; Lismore City Council; On-site; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Flexible hours

35-hour week

Health & wellbeing

Job summary

Department: Northwest MNC & Northern – Lismore NSW is seeking a Service Support Manager to supervise and lead a team providing administration support to staff and Community Services clients. The role will plan, manage, monitor and report on the administrative and site management functions of the Customer Service Centres (CSCs) and perform some admin tasks directly.

You will supervise frontline administrative services to ensure client-focused and consistent high-quality delivery across DCJ CSCs,

Qualifications

• Experience leading a team in a high-pressure environment delivering services to vulnerable clients.
• High level of organisational and time management skills.
• Ability to work under pressure and meet deadlines.
• Positive attitude with the ability to work independently and collaboratively.
• Developing team capabilities while upholding integrity and professionalism.
• Flexibility and solution-focused approach to challenges.

Responsibilities

• Supervise and lead staff providing administration support to staff and Community Services clients.
• Plan, manage, monitor and report on administrative and site management functions of CSCs.
• Ensure client-focused, high-quality service delivery across DCJ Customer Service Centres.

Skills

Team leadership

Time management

Organisational skills

Pressure management

Independent working

Collaboration

Integrity

Job description

Department: Northwest MNC & Northern – Lismore NSW is seeking a Service Support Manager to supervise and lead a team providing administration support to staff and Community Services clients. The role will plan, manage, monitor and report on the administrative and site management functions of the Customer Service Centres (CSCs) and perform some admin tasks directly.

You will supervise frontline administrative services to ensure client-focused and consistent high-quality delivery across DCJ CSCs,