Service Supervisor: Lead Projects & Elevate Customer Service

Exiis Group Pty. Ltd; Adelaide; On-site; AUD 85,000 - 105,000; Full time

Job summary

Exiis Group Pty. Ltd in Adelaide is seeking a Service Supervisor to oversee service delivery, manage people and projects, and work hands-on when needed. This leadership role emphasizes teamwork and operational excellence.

You will coordinate with the Scheduling Team, supervise staff, ensure safety compliance, train team members, nurture client relationships, and identify opportunities for growth. Full on-the-job training and a supportive culture are offered.

Qualifications

• Experience in supervising teams and managing projects.
• Strong communication and problem-solving abilities.
• Hands-on mindset with client-facing work.
• Familiarity with project management tools (Simpro is a bonus).

Responsibilities

• Supervise projects and liaise with Scheduling team to meet timelines and budgets.
• Act as main client contact, resolve issues, and uphold service levels.
• Lead, train, and motivate the team while ensuring safety.
• Drive continuous improvement in service delivery.

Skills

Leadership

Project management

Customer service

Team training

Communication

Tools

Simpro

Job description

Exiis Group Pty. Ltd in Adelaide is seeking a Service Supervisor to oversee service delivery, manage people and projects, and work hands-on when needed. This leadership role emphasizes teamwork and operational excellence.

You will coordinate with the Scheduling Team, supervise staff, ensure safety compliance, train team members, nurture client relationships, and identify opportunities for growth. Full on-the-job training and a supportive culture are offered.