Service Manager

Core Talent; Sydney; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Competitive package and benefits

Autonomy & impact

Career growth

Job summary

Core Talent is seeking a Service Manager to own and lead a high-performing service department in Australia. You will drive operational efficiency, balance people management with service delivery, and deliver strong client outcomes across reactive, preventative, and project works.

Lead field technicians, coordinators, and admin teams while managing scheduling, quotes, and invoicing. Ensure safety compliance and maintain profitable service delivery through effective cost control and stakeholder

Qualifications

• Proven experience as a Service supervisor or Operations Manager in technical/industrial service sectors.
• Strong leadership with field and office teams.
• Commercial acumen with job costing, estimating, and schedulers (CRM/ERP).
• Excellent communication and stakeholder management.
• Commitment to WHS, safety, and compliance with Australian standards.

Responsibilities

• Lead, mentor, and foster a safety-first, high-performance culture across field technicians, coordinators, subcontractors, and admin teams.
• Oversee day-to-day operations across reactive service, preventative maintenance, warranty repairs, and system upgrades to meet SLAs and KPIs.
• Drive technician utilization, optimize workload balance, and manage after-hours coverage and site allocations.
• Scope works, prepare competitive quotations, conduct site assessments, and support key tender submissions.
• Act as the escalation point, build strong client relationships, and identify lifecycle upgrade opportunities.
• Ensure accurate job invoicing, oversee stock/asset management, and drive cost-effective service outcomes.
• Enforce strict adherence to Australian Standards, WHS compliance, SWMS documentation, and trade licensing.

Skills

Leadership

Ops management

Client relationships

WHS compliance

Job description

Service Manager | Operations, Leadership & Technical Strategy

About the Opportunity

An exceptional opportunity has arisen for a proven, forward-thinking Service Supervisor to take operational ownership of a high-performing Service Department.
If you thrive on leading teams, driving operational efficiency, and delivering high-level client outcomes across reactive, preventative, and minor project works, this is the strategic yet hands-on leadership role you've been looking for.
Written from an agency perspective, we are searching for a true operational leader—someone who balances people management, service delivery, and financial performance with ease.

Key Responsibilities

• Departmental Leadership: Lead, mentor, and foster a safety-first, high-performance culture across field technicians, coordinators, subcontractors, and admin teams.
• Service Delivery & Operations: Oversee day-to-day operations across reactive service, preventative maintenance, warranty repairs, and system upgrades to meet SLAs and KPIs.
• Scheduling & Resource Planning: Drive technician utilization, optimize workload balance, and manage after-hours coverage and site allocations.
• Quotations & Estimating: Scope works, prepare competitive quotations, conduct site assessments, and support key tender submissions.
• Client & Stakeholder Engagement: Act as the key escalation point, build strong client relationships, and identify lifecycle upgrade opportunities.
• P&L & Administration: Ensure swift, accurate job invoicing, oversee stock/asset management, and drive cost-effective, profitable service outcomes.
• Safety & Compliance: Enforce strict adherence to Australian Standards, WHS compliance, SWMS documentation, and trade licensing.

What We Are Looking For

• Proven experience as a Service supervisor, Operations Manager, or Senior Service Coordinator within technical, mechanical, or industrial service sectors.
• Strong leadership capability with a background in managing field-based technicians and office personnel.
• Solid commercial acumen with experience in job costing, estimating, scope preparation, and operational scheduling systems (CRM/ERP).
• Exceptional communication skills with a track record of building trusted relationships with corporate clients, contractors, and internal teams.
• A deep commitment to Workplace Health & Safety (WHS) and high-quality compliance standards.

What’s on Offer

• Competitive Package:salary + superannuation + company benefits.
• Autonomy & Impact: Take ownership of a key business unit and drive meaningful operational improvements.
• Career Growth: Join a stable, growing business that invests in its leadership team and long-term development.