Adelaide Service Desk Team Lead - Delivery & Client Success

Unisys; Adelaide; On-site; AUD 90,000 - 120,000; Full time

Job summary

Unisys in Adelaide, SA, Australia, seeks a Service Desk Team Leader to drive small delivery projects and manage client relationships. You will create and maintain project plans, allocate resources effectively, and monitor costs to meet client expectations.

The role requires NV2 security clearance and prior team-lead experience is preferred. The incumbent will troubleshoot client issues, deliver regular status reports, and mentor teammates to strengthen service delivery.

Qualifications

• 2–5 years’ relevant experience or equivalent combination of education and relevant experience.
• Prior team lead experience is preferred.

Responsibilities

• Lead small delivery management projects and ensure successful delivery.
• Create and maintain project plans with resources allocation.
• Track expenses and project costs; align with client agreements.
• Serve as key client contact; manage expectations and communications.
• Implement defined solutions based on client requirements and goals.
• Troubleshoot and document client issues (performance/applications).
• Monitor team performance vs SLAs; ensure timely resolution.
• Provide clients with regular reports and implementation updates.

Skills

Team leadership

Project planning

Client communication

Troubleshooting

Education

NV2 Security Clearance

Job description

Unisys in Adelaide, SA, Australia, seeks a Service Desk Team Leader to drive small delivery projects and manage client relationships. You will create and maintain project plans, allocate resources effectively, and monitor costs to meet client expectations.

The role requires NV2 security clearance and prior team-lead experience is preferred. The incumbent will troubleshoot client issues, deliver regular status reports, and mentor teammates to strengthen service delivery.