Service Operations Leader - Tech Teams, Growth & Excellence

The P.A. People Pty Limited; Sydney; Hybrid; AUD 90,000 - 140,000; Full time

Job summary

The P.A. People in Sydney seeks an experienced Service Manager to lead a skilled service team, overseeing maintenance, repairs, technical support and customer delivery. You will own the growth of the service division, drive operational excellence, and shape strategic direction.

Join a dedicated team focused on delivering outstanding outcomes for clients in the AV and events sector, with emphasis on leadership, performance, and customer satisfaction.

Qualifications

• Proven experience managing technical service teams and operations.
• Strong leadership, coaching and people management skills.
• Commercial acumen and experience managing budgets and profitability.
• Excellent planning, scheduling and organisational abilities.
• Customer-first mindset and strong stakeholder management skills.
• Experience within the audio visual, entertainment technology, theatre, broadcast or related technical services industry will be highly regarded.

Responsibilities

• Leading and developing a team of technicians.
• Managing service delivery, maintenance programs, defects and warranty obligations.
• Driving customer satisfaction through exceptional service and support.
• Optimising workforce planning, scheduling and resource allocation.
• Managing budgets, profitability and operational performance.
• Building strong relationships with clients, venues, consultants and subcontractors.
• Identifying opportunities to grow recurring service and maintenance revenue.
• Driving continuous improvement and operational excellence across the service function.

Skills

Team leadership

People management

Customer focus

Budget management

Operations management

Job description

The P.A. People in Sydney seeks an experienced Service Manager to lead a skilled service team, overseeing maintenance, repairs, technical support and customer delivery. You will own the growth of the service division, drive operational excellence, and shape strategic direction.

Join a dedicated team focused on delivering outstanding outcomes for clients in the AV and events sector, with emphasis on leadership, performance, and customer satisfaction.