Service Supervisor - Electronic Security

Core Talent Pty Ltd; Sydney; On-site; AUD 130,000 - 170,000; Full time

Benefits offered by this job

Competitive package

Autonomy & Impact

Career growth

Job summary

Core Talent is seeking a Service Manager to lead a high-performing service department, balancing people management, service delivery, and financial performance. You will oversee reactive and preventive maintenance, manage scheduling and quotes, and drive profitability while maintaining strong client relationships.

The role demands strategic leadership of field technicians and office teams, with a focus on safety and operational excellence.

Qualifications

• Experience as a Service supervisor, Operations Manager, or Senior Service Coordinator in technical/industrial services.
• Strong leadership with field technicians and office staff.
• Experience with job costing, estimating, scope preparation, and scheduling systems.

Responsibilities

• Lead, mentor, and foster a safety-first, high-performance culture across field technicians, coordinators, subcontractors, and admin teams.
• Oversee day-to-day operations across reactive service, preventative maintenance, warranty repairs, and system upgrades to meet SLAs and KPIs.
• Drive technician utilization, optimize workload balance, and manage after-hours coverage and site allocations.
• Scope works, prepare competitive quotations, conduct site assessments, and support key tender submissions.
• Act as the key escalation point, build strong client relationships, and identify lifecycle upgrade opportunities.
• Ensure swift, accurate job invoicing, oversee stock/asset management, and drive cost-effective, profitable service outcomes.
• Enforce strict adherence to Australian Standards, WHS compliance, SWMS documentation, and trade licensing.

Skills

Leadership

Operations management

Client relationships

Commercial acumen

Safety & compliance

CRM/ERP experience

Job description

Service Manager | Operations, Leadership & Technical Strategy

About the Opportunity

An exceptional opportunity has arisen for a proven, forward-thinking Service Supervisor to take operational ownership of a high-performing Service Department. If you thrive on leading teams, driving operational efficiency, and delivering high-level client outcomes across reactive, preventative, and minor project works, this is the strategic yet hands-on leadership role you've been looking for. Written from an agency perspective, we are searching for a true operational leader—someone who balances people management, service delivery, and financial performance with ease.

Key Responsibilities

• Departmental Leadership: Lead, mentor, and foster a safety-first, high-performance culture across field technicians, coordinators, subcontractors, and admin teams.
• Service Delivery & Operations: Oversee day-to-day operations across reactive service, preventative maintenance, warranty repairs, and system upgrades to meet SLAs and KPIs.
• Scheduling & Resource Planning: Drive technician utilization, optimize workload balance, and manage after-hours coverage and site allocations.
• Quotations & Estimating: Scope works, prepare competitive quotations, conduct site assessments, and support key tender submissions.
• Client & Stakeholder Engagement: Act as the key escalation point, build strong client relationships, and identify lifecycle upgrade opportunities.
• P&L & Administration: Ensure swift, accurate job invoicing, oversee stock/asset management, and drive cost-effective, profitable service outcomes.
• Safety & Compliance: Enforce strict adherence to Australian Standards, WHS compliance, SWMS documentation, and trade licensing.

What We Are Looking For

• Proven experience as a Service supervisor, Operations Manager, or Senior Service Coordinator within technical, mechanical, or industrial service sectors.
• Strong leadership capability with a background in managing field-based technicians and office personnel.
• Solid commercial acumen with experience in job costing, estimating, scope preparation, and operational scheduling systems (CRM/ERP).
• Exceptional communication skills with a track record of building trusted relationships with corporate clients, contractors, and internal teams.
• A deep commitment to Workplace Health & Safety (WHS) and high-quality compliance standards.

What’s on Offer

• Competitive Package: salary + superannuation + company benefits.
• Autonomy & Impact: Take ownership of a key business unit and drive meaningful operational improvements.
• Career Growth: Join a stable, growing business that invests in its leadership team and long-term development.