Service Supervisor - Electronic Security & Ops Leader

Core Talent; Sydney; Presencial; AUD 130.000 - 170.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive package

Autonomy & Impact

Career growth

Descripción de la vacante

Core Talent is seeking a Service Manager to lead a high-performing service department, balancing people management, service delivery, and financial performance. You will oversee reactive and preventive maintenance, manage scheduling and quotes, and drive profitability while maintaining strong client relationships.

The role demands strategic leadership of field technicians and office teams, with a focus on safety and operational excellence.

Formación

• Experience as a Service supervisor, Operations Manager, or Senior Service Coordinator in technical/industrial services.
• Strong leadership with field technicians and office staff.
• Experience with job costing, estimating, scope preparation, and scheduling systems.

Responsabilidades

• Lead, mentor, and foster a safety-first, high-performance culture across field technicians, coordinators, subcontractors, and admin teams.
• Oversee day-to-day operations across reactive service, preventative maintenance, warranty repairs, and system upgrades to meet SLAs and KPIs.
• Drive technician utilization, optimize workload balance, and manage after-hours coverage and site allocations.
• Scope works, prepare competitive quotations, conduct site assessments, and support key tender submissions.
• Act as the key escalation point, build strong client relationships, and identify lifecycle upgrade opportunities.
• Ensure swift, accurate job invoicing, oversee stock/asset management, and drive cost-effective, profitable service outcomes.
• Enforce strict adherence to Australian Standards, WHS compliance, SWMS documentation, and trade licensing.

Conocimientos

Leadership

Operations management

Client relationships

Commercial acumen

Safety & compliance

CRM/ERP experience

Descripción del empleo

Core Talent is seeking a Service Manager to lead a high-performing service department, balancing people management, service delivery, and financial performance. You will oversee reactive and preventive maintenance, manage scheduling and quotes, and drive profitability while maintaining strong client relationships.

The role demands strategic leadership of field technicians and office teams, with a focus on safety and operational excellence.