Service Supervisor - Electrical Contracting

D.Frame Electrical; Unanderra; On-site; AUD 85,000 - 120,000; Full time

Job summary

D.Frame Electrical is seeking a Service Supervisor to oversee the Service team, ensuring safety, quality and efficiency across field work. You will manage quotes, invoicing, and service coordination while driving new value for customers.

The role requires strong leadership, client communication, and a focus on continuous improvement within energy efficiency and monitoring initiatives. Based at our NSW locations with field and office duties.

Qualifications

• Customer service oriented with a focus on high service levels
• Strong communication and written skills
• Team leadership and staff development
• Attention to detail and accuracy in documentation
• Commercial awareness and proactive problem solving
• Teamwork and collaboration across departments
• Time management and organisation to meet deadlines
• Adaptability and eagerness to grow with the company
• Curiosity about energy efficiency and monitoring technologies

Responsibilities

• Oversee Service technicians in the field, ensuring safety and quality standards
• Lead weekly team briefings and monthly 1:2:1s for development
• Coordinate with Admin on bookings, invoicing, and portal uploads
• Quote Service jobs and any new services requiring site visits
• Manage material orders for service jobs and liaise with Admin
• Schedule complex or large service jobs and coordinate resources
• Drive new service offerings for DFE customers
• Ensure service vehicles and staff presentation meet DFE standards
• Support Construction team on relevant project tasks as needed
• Provide technical oversight to Admin in service functions and training
• Collaborate with Senior Leadership on continuous improvement and sales initiatives

Tools

SimPRO Field Service Management

Microsoft Office Suite

Job description

Service Supervisor - Electrical Contracting

Job Title: Service Supervisor
Reports to: Business Manager

Position Purpose: To oversee the Service team and ensure all work is carried out whilemaintainingefficiency and a high standard of safety and quality. To assist in streamlining processes, manage resources, and ensure adherence to policies and procedures of the Service team. To generate and review quoting and invoicing for the Service team and ensure key customers are informed of additional services they could be utilising.

Key Responsibilities

Oversee work being carried out by Service technicians in the field and ensure that DFE safety and quality standards are being maintained

Run and report on weekly team briefings and monthly 1:2:1 sessions for Service team members covering job requirements, safety, key focuses for the week and professional development.

Liaise with Admin team on booked and completed jobs to ensure that the workforce is being assigned and managed correctly and invoicing is correct for portal upload

Quote for Service jobs and new services that require technical expertise or where site visits are required pre-quote.

Material Management for both large and small ticket items for the service team – liaising with Admin team where required

Coordination and scheduling of larger, or more complex jobs

Driving new verticals and services for DFE customers.

Ensure Service team members are presentable, and vehicles maintained in accordance with DFE standards

Report to, and support Construction team on relevant project tasks as required

Additional Duties

Provide technical assistance and oversight of Admin team managing service functions and assist with any ongoing training or coaching sessions to ensure a clear and consistent experience for DFE customers.

Liaise with Senior Leadership team on continuous improvement and sales initiatives as required

Assist in ensuring adherence to company procedures and policies across the service team

PERSONAL SPECIFICATIONS

Comfortable with SimPRO Field Service Management Software and Microsoft Office Suite of programs

Customer Service Focused: Committed to providing exceptional service

Communication Skills: Ability to communicate effectively and adapt to different audiences

Team management: Committed to developing and maintaining a high performing service team

Attention to Detail: Strong accuracy and written skills for both internal and external communications

Commercial Awareness: Ability to apply practical knowledge in a commercial setting

Teamwork: A strong team player, willing to assist and support others

Time Management & Organisation: Ability to accomplish objectives efficiently within deadlines

Knowledge and interest in emerging trends and technologies around Energy Efficiency and Energy Monitoring programs

Personal Attributes

Professionalism: Maintains a high standard of conduct and represents the company with integrity

Confidence: Demonstrates self-assurance in decision-making and communication

Adaptability: Embraces change with a positive attitude and a proactive mindset

Curiosity: Demonstrates a desire for continuous learning and self-improvement and an interest in growing with the company.