Electrical Field Services Lead & Quality Champion

D.Frame Electrical; Unanderra; On-site; AUD 85,000 - 120,000; Full time

Job summary

D.Frame Electrical is seeking a Service Supervisor to oversee the Service team, ensuring safety, quality and efficiency across field work. You will manage quotes, invoicing, and service coordination while driving new value for customers.

The role requires strong leadership, client communication, and a focus on continuous improvement within energy efficiency and monitoring initiatives. Based at our NSW locations with field and office duties.

Qualifications

• Customer service oriented with a focus on high service levels
• Strong communication and written skills
• Team leadership and staff development
• Attention to detail and accuracy in documentation
• Commercial awareness and proactive problem solving
• Teamwork and collaboration across departments
• Time management and organisation to meet deadlines
• Adaptability and eagerness to grow with the company
• Curiosity about energy efficiency and monitoring technologies

Responsibilities

• Oversee Service technicians in the field, ensuring safety and quality standards
• Lead weekly team briefings and monthly 1:2:1s for development
• Coordinate with Admin on bookings, invoicing, and portal uploads
• Quote Service jobs and any new services requiring site visits
• Manage material orders for service jobs and liaise with Admin
• Schedule complex or large service jobs and coordinate resources
• Drive new service offerings for DFE customers
• Ensure service vehicles and staff presentation meet DFE standards
• Support Construction team on relevant project tasks as needed
• Provide technical oversight to Admin in service functions and training
• Collaborate with Senior Leadership on continuous improvement and sales initiatives

Tools

SimPRO Field Service Management

Microsoft Office Suite

Job description

D.Frame Electrical is seeking a Service Supervisor to oversee the Service team, ensuring safety, quality and efficiency across field work. You will manage quotes, invoicing, and service coordination while driving new value for customers.

The role requires strong leadership, client communication, and a focus on continuous improvement within energy efficiency and monitoring initiatives. Based at our NSW locations with field and office duties.