Service Receptionist

Sunshine Coast Harley Davidson; Sunshine Coast Regional; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Supportive team culture

Training & development

Career progression

Job summary

Sunshine Coast Harley-Davidson on the Sunshine Coast is seeking a Service Receptionist to welcome customers, coordinate bookings, prepare estimates and keep customers informed throughout the service process. Reporting to the Service Manager, you will be the central contact in the workshop, ensuring accurate documentation, timely updates and smooth parts coordination.

If you have previous reception or customer-facing experience in automotive or motorcycle settings and thrive in a friendly team,

Qualifications

• Previous experience in a reception role or customer-facing workshop role is preferred.
• Strong organisational skills and attention to detail.
• Excellent communication with a friendly, professional approach.
• Confidence using computer systems and managing schedules.

Responsibilities

• Greet customers warmly and manage service bookings.
• Prepare and explain repair estimates, costs and timeframes clearly.
• Accurately document customer concerns and service requirements.
• Monitor work-in-progress to ensure quality and timely completion.
• Assist with parts coordination and repair order accuracy.
• Support the Service Manager in maintaining a smooth, efficient department.

Skills

Customer service

Scheduling

Communication

Organisational skills

Problem solving

Attention to detail

Job description

About Us:

Sunshine Coast Harley-Davidson is part of Motorcycle Holdings Limited (ASX: MTO), Australia's largest motorcycle and accessories retail group. Based in Kunda Park, we are passionate about delivering exceptional service and experiences to Harley-Davidson riders across the Sunshine Coast

About the Role:

Reporting to the Service Manager, the Service Receptionist is a key part of our service department and plays an essential role in ensuring every customer feels welcomed, informed and confident in our service process. You will be the central point of contact for our customers coordinating bookings, preparing estimates, keeping customers updated, and ensuring each Harley-Davidson leaves our workshop with the highest level of care and attention.

Key Responsibilities:

• Greet customers warmly and manage service bookings.
• Prepare and explain repair estimates, costs and timeframes clearly.
• Accurately document customer concerns and service requirements.
• Monitor work-in-progress to ensure quality and timely completion.
• Assist with parts coordination and repair order accuracy.
• Support the Service Manager in maintaining a smooth, efficient department.

What We Are Looking For:

• Previous experience in a reception role, service reception, or customer-facing workshop role (automotive, motorcycle or similar industry highly regarded).
• Strong organisational skills and attention to detail.
• Excellent communication skills with a friendly, professional approach.
• Confidence using computer systems and managing schedules.
• A genuine passion for delivering outstanding customer service.

What We Offer:

• A supportive and positive team culture.
• Ongoing training and professional development.
• Career progression opportunities within Motorcycle Holdings.

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