Service Receptionist: Customer Focus & Growth

Sunshine Coast Harley Davidson; Sunshine Coast Regional; Presencial; AUD 45.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Supportive team culture

Training & development

Career progression

Descripción de la vacante

Sunshine Coast Harley-Davidson on the Sunshine Coast is seeking a Service Receptionist to welcome customers, coordinate bookings, prepare estimates and keep customers informed throughout the service process. Reporting to the Service Manager, you will be the central contact in the workshop, ensuring accurate documentation, timely updates and smooth parts coordination.

If you have previous reception or customer-facing experience in automotive or motorcycle settings and thrive in a friendly team,

Formación

• Previous experience in a reception role or customer-facing workshop role is preferred.
• Strong organisational skills and attention to detail.
• Excellent communication with a friendly, professional approach.
• Confidence using computer systems and managing schedules.

Responsabilidades

• Greet customers warmly and manage service bookings.
• Prepare and explain repair estimates, costs and timeframes clearly.
• Accurately document customer concerns and service requirements.
• Monitor work-in-progress to ensure quality and timely completion.
• Assist with parts coordination and repair order accuracy.
• Support the Service Manager in maintaining a smooth, efficient department.

Conocimientos

Customer service

Scheduling

Communication

Organisational skills

Problem solving

Attention to detail

Descripción del empleo

Sunshine Coast Harley-Davidson on the Sunshine Coast is seeking a Service Receptionist to welcome customers, coordinate bookings, prepare estimates and keep customers informed throughout the service process. Reporting to the Service Manager, you will be the central contact in the workshop, ensuring accurate documentation, timely updates and smooth parts coordination.

If you have previous reception or customer-facing experience in automotive or motorcycle settings and thrive in a friendly team,