Service Advisor - Harley Davidson

Joe Rascal Investments Pty Ltd; Greater Dandenong; On-site; AUD 60,000 - 80,000; Full time

Job summary

Joe Rascal Harley-Davidson Dandenong is seeking a motivated, customer-focused Service Advisor to join our busy service department in Dandenong. You will drive labour sales, improve workshop KPIs, supervise technicians, and deliver an exceptional customer experience while maintaining manufacturer standards.

This is a full-time, on-site role in a fast-paced environment at Joe Rascal Harle y-Davidson Dandenong.

Qualifications

• Experienced Service Advisor with a proven record of improving dealership performance.
• Understanding of workshop KPIs and how to improve them.
• Knowledge of technician productivity and efficiency.
• Understanding of labour sales and gross profit.
• Knowledge of workshop utilisation and capacity management.
• Understanding of customer retention.
• Knowledge of warranty and manufacturer requirements.
• Ability to lead a team and hold people accountable.
• Motorcycle experience is highly regarded, but exceptional candidates from a high-performing automotive dealership environment are equally welcome.
• Commercially driven, decisive and prepared to take ownership.

Responsibilities

• Driving labour sales, gross profit and Service Department profitability.
• Maximising technician productivity, efficiency and workshop utilisation.
• Managing workshop capacity, bookings and daily workflow.
• Leading, coaching and holding technicians and service staff accountable.
• Monitoring KPIs and taking action when performance is below target.
• Improving customer retention and the overall service experience.
• Managing warranty performance, quality control and manufacturer standards.
• Working closely with Parts and Sales to maximise every customer opportunity.
• Controlling costs and improving departmental performance.
• Resolving customer issues quickly and professionally.

Skills

Customer focus

Team leadership

Workshop KPIs

Labour sales

Warranty knowledge

Motorcycle experience

Job description

Joe Rascal Investments Pty Ltd – Dandenong VIC

Joe Rascal Harley-Davidson Dandenong is looking for a motivated, customer-focused Service Advisor to join our busy service department.

This is an opportunity for someone who thrives in a fast-paced environment, enjoys working with people and understands the importance of delivering an exceptional customer experience. If you're organised, commercially minded and passionate about motorcycles, we want to hear from you.

Key responsibilities

• Driving labour sales, gross profit and Service Department profitability
• Maximising technician productivity, efficiency and workshop utilisation
• Managing workshop capacity, bookings and daily workflow
• Leading, coaching and holding technicians and service staff accountable
• Monitoring KPIs and taking action when performance is below target
• Improving customer retention and the overall service experience
• Managing warranty performance, quality control and manufacturer standards
• Working closely with Parts and Sales to maximise every customer opportunity
• Controlling costs and improving departmental performance
• Resolving customer issues quickly and professionally

About you

• Experienced Service Advisor with a proven record of improving dealership performance
• Understanding of workshop KPIs and how to improve them
• Knowledge of technician productivity and efficiency
• Understanding of labour sales and gross profit
• Knowledge of workshop utilisation and capacity management
• Understanding of customer retention
• Knowledge of warranty and manufacturer requirements
• Ability to lead a team and hold people accountable
• Motorcycle experience is highly regarded, but exceptional candidates from a high-performing automotive dealership environment are equally welcome
• Commercially driven, decisive and prepared to take ownership

About us

Joe Rascal is a performance-focused motorcycle group with a strong racing mindset and a growing business across motorcycles, service, parts, accessories and lifestyle. If you have a passion for motorcycles and providing exceptional customer service then this could be the role for you!