Service & Parts Advisor: Training, Growth & Field Support

EPV Speciality Service Centre; Melbourne; Vor Ort; AUD 52.000 - 70.000; Vollzeit

Zusammenfassung

EPV Speciality Service Centre – Keilor Park in Melbourne, VIC, is recruiting for a full-time Service Advisor/Coordinator to join our dynamic team. You will welcome customers, manage bookings, coordinate workshops and field service, prepare quotes, and recommend repairs while maintaining strong customer relationships.

Join a growing team with ongoing development and a focus on delivering excellent service and efficient maintenance planning for a diverse fleet of equipment.

Qualifikationen

• Previous experience in a Service Advisor, Service Coordinator or similar automotive customer service role.
• Strong communication and customer service skills.
• Good automotive knowledge and an understanding of vehicle servicing and repairs.
• Excellent organizational, planning and time-management skills.
• The ability to remain calm and professional in a busy environment.
• Strong attention to detail and pride in getting things right first time.
• Someone who takes ownership and cares about delivering a great customer experience.

Aufgaben

• Welcoming customers and providing professional, friendly service
• Managing vehicle bookings and coordinating workshop schedules
• Coordinating field service schedules
• Preparing quotes and obtaining customer approvals
• Communicating vehicle requirements and repair recommendations
• Manage local parts department to ensure repair efficiencies and parts sales
• Keeping customers informed throughout the repair process
• Liaising closely with technicians and the workshop team
• Invoicing and closing out completed jobs and parts sales
• Building strong, long-term relationships with customers
• Identifying opportunities to provide additional value and maintain customer vehicles
• Grow the local customer base

Kenntnisse

Customer service

Communication

Organization

Time management

Tools

CRM software

Booking system

Jobbeschreibung

EPV Speciality Service Centre – Keilor Park in Melbourne, VIC, is recruiting for a full-time Service Advisor/Coordinator to join our dynamic team. You will welcome customers, manage bookings, coordinate workshops and field service, prepare quotes, and recommend repairs while maintaining strong customer relationships.

Join a growing team with ongoing development and a focus on delivering excellent service and efficient maintenance planning for a diverse fleet of equipment.