Auto Service Advisor: Customer Experience Specialist

Peter Stevens Motorworld; Ballarat; Sur place; AUD 55 000 - 75 000; Plein temps

Résumé du poste

Peter Stevens Motorworld in Ballarat is seeking a Customer Service Advisor to join the Ballarat team. Working at the heart of the Service department, you will help deliver an exceptional experience for our customers and support a busy workshop environment.

Experience in customer service or automotive workshop roles is valued, with training provided. You will manage drop-offs and explain work to customers, coordinate paperwork and costs, and help maintain a tidy, welcoming service area.

Qualifications

• Service Advisor experience an advantage but not essential. Customer service or workshop experience, especially in the automotive sector, well regarded; training will be provided.
• Ability to communicate effectively with customers, staff and senior management
• High attention to detail
• The ability to work in a team environment
• Outstanding time management and organisational skills

Responsabilités

• Managing the customer drop-off and collection process to ensure a smooth experience
• Liaising with customers and clearly explaining work completed or required
• Preparing all service paperwork including, accurate job costings
• Contributing to the overall maintenance of an organised, clean department and customer area

Connaissances

Customer service

Communication

Time management

Team player

Description du poste

Peter Stevens Motorworld in Ballarat is seeking a Customer Service Advisor to join the Ballarat team. Working at the heart of the Service department, you will help deliver an exceptional experience for our customers and support a busy workshop environment.

Experience in customer service or automotive workshop roles is valued, with training provided. You will manage drop-offs and explain work to customers, coordinate paperwork and costs, and help maintain a tidy, welcoming service area.