Trainee Service Advisor — Fast-Track Auto Career

Werribee Automotive Group; Melbourne; On-site; AUD 40,000 - 55,000; Full time

Benefits offered by this job

Bonus incentives

Training & development

Career progression

Team environment

Staff events

Job summary

Werribee Automotive Group is seeking a Trainee Service Advisor in Melbourne to act as the link between customers and the workshop, managing bookings and communications to ensure a smooth service experience from booking to pickup.

The role emphasizes customer service excellence, reliability, and a willingness to learn within a high-volume dealership environment. Full-time position with strong team support and progression opportunities.

Qualifications

• Experience in automotive service or customer-facing role.
• Reliable, well organised, able to manage multiple tasks.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide outstanding customer service at every interaction.
• Schedule bookings, drop-offs and collections efficiently.
• Maintain clear communication between customers and workshop team.
• Respond promptly to customer enquiries regarding servicing and repairs.
• Prepare service documentation, process invoices and handle payments.
• Build strong customer relationships and deliver a positive service experience.
• Collaborate with the Service team to achieve goals and foster a positive workplace culture.
• Demonstrate a willingness to learn and grow in the role.

Skills

Customer service

Excellent communication

Organised

Team player

Job description

Werribee Automotive Group is seeking a Trainee Service Advisor in Melbourne to act as the link between customers and the workshop, managing bookings and communications to ensure a smooth service experience from booking to pickup.

The role emphasizes customer service excellence, reliability, and a willingness to learn within a high-volume dealership environment. Full-time position with strong team support and progression opportunities.