Service Advisor

Peter Stevens Motorworld; Ballarat; On-site; AUD 55,000 - 75,000; Full time

Job summary

Peter Stevens Motorworld in Ballarat is seeking a Customer Service Advisor to join the Ballarat team. Working at the heart of the Service department, you will help deliver an exceptional experience for our customers and support a busy workshop environment.

Experience in customer service or automotive workshop roles is valued, with training provided. You will manage drop-offs and explain work to customers, coordinate paperwork and costs, and help maintain a tidy, welcoming service area.

Qualifications

• Service Advisor experience an advantage but not essential. Customer service or workshop experience, especially in the automotive sector, well regarded; training will be provided.
• Ability to communicate effectively with customers, staff and senior management
• High attention to detail
• The ability to work in a team environment
• Outstanding time management and organisational skills

Responsibilities

• Managing the customer drop-off and collection process to ensure a smooth experience
• Liaising with customers and clearly explaining work completed or required
• Preparing all service paperwork including, accurate job costings
• Contributing to the overall maintenance of an organised, clean department and customer area

Skills

Customer service

Communication

Time management

Team player

Job description

Come join the team at Peter Stevens Motorworld

Peter Stevens Motorworld is a dynamic, family-owned and managed business in Ballarat and Geelong.

We are looking for a customer-focused Service Advisor to join the Ballarat team.

About the role

Working at heart of the Service department this role is pivotal in delivering an exceptional experience four our customers.

We are seeking a dynamic CustomerService specialist,with automotive experience to join our busy team. Your experience may be in the workshop, a parts desk, accessories sales or similar.

You will have an impressive attitude, the ability to manage multiple tasks and great communication skills.

Key Tasks

Managing the customer drop-off and collection process to ensure a smooth experience,

Liaising with customers and clearly explaining work completed or required,

Preparing all service paperwork including, accurate job costings,

Contributing to the overall maintenance of an organised, clean department and customer area.

Skills and experience:

Service Advisor experience an advantage but not essential. Customer service or workshop experience, especially in the automotive sector, well regarded ; training will be provided

Ability to communicate effectively with customers, staff and senior management

High attention to detail

The ability to work in a team environment

Outstanding time management and organisational skills