Service Operations Champion: Own Scheduling & Customer Experience

Workforce Extensions Hurstville; Sutherland Shire Council; On-site; AUD 60,000 - 90,000; Full time

Job summary

Workforce Extensions Hurstville – Menai NSW is seeking a Service Operations Coordinator to manage daily service coordination, technician scheduling and customer enquiries. You will support sales activities and drive efficient operations while acting as the central liaison between customers, technicians, suppliers and management.

The role emphasizes ownership, confident communication and ongoing improvements to systems and processes, with opportunities to impact customer experience and business

Qualifications

• We are seeking an organised, commercially minded individual with strong time management and communication skills.
• Experience in service coordination, scheduling or operations is advantageous.
• Familiarity with field service software such as AroFlo is highly regarded.

Responsibilities

• Coordinate daily service appointments and schedules for technicians and installers.
• Handle customer enquiries, quotes and service requests with professionalism.
• Monitor job progress and update customers and technicians.
• Maintain accurate records of bookings, schedules and job progress.
• Identify process improvements to enhance efficiency and customer experience.

Skills

Highly organised

Confident communicator

Customer service

Sales awareness

Independent worker

Tools

AroFlo

CRM platforms

Scheduling systems

AI tools

Job description

Workforce Extensions Hurstville – Menai NSW is seeking a Service Operations Coordinator to manage daily service coordination, technician scheduling and customer enquiries. You will support sales activities and drive efficient operations while acting as the central liaison between customers, technicians, suppliers and management.

The role emphasizes ownership, confident communication and ongoing improvements to systems and processes, with opportunities to impact customer experience and business