Field Service Coordinator - Scheduling & Customer Support

Komatsu Australia Pty Ltd; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Families policy

Income protection

Novated leasing

Recognition awards

Flexible work

Health discounts

Travel discounts

Yearly bonus

Referral program

Job summary

Komatsu Australia Pty Ltd is seeking a proactive Service Coordinator to join our Customer Support team at our Fairfield Branch. You will drive field service operations, coordinating technicians, managing schedules and ensuring timely, high-quality customer support.

You will thrive in a fast-paced environment, build strong relationships and ensure efficient job progression from start to finish while contributing to a zero-harm culture and competitive remuneration.

Qualifications

• Experience in service coordination, scheduling, plant/equipment coordination or a similar operational role.
• Strong organisational, communication and customer-first skills.
• Commercial awareness including job costing and work in progress.

Responsibilities

• Coordinate and schedule Resident Service Technicians to the right sites and times.
• Manage servicing, repairs and breakdowns with labour, parts and resources.
• Be the main contact for customers and technicians with updates and issue resolution.
• Oversee service jobs from start to finish including invoicing and record keeping.
• Monitor workloads and progress to maximise efficiency.
• Collaborate with internal teams to resolve challenges and ensure outcomes.

Skills

Service coordination

Scheduling

Customer service

Communication

Driver's licence

Tools

MS Office

Job description

Komatsu Australia Pty Ltd is seeking a proactive Service Coordinator to join our Customer Support team at our Fairfield Branch. You will drive field service operations, coordinating technicians, managing schedules and ensuring timely, high-quality customer support.

You will thrive in a fast-paced environment, build strong relationships and ensure efficient job progression from start to finish while contributing to a zero-harm culture and competitive remuneration.