Service Operations Manager: Dispatch, Billing & Support

Randstad Pty; Sydney; Presencial; AUD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Onsite parking

Autonomy & clear communication

Permanent role

Upskilling

Descripción de la vacante

Randstad is recruiting on behalf of a premier Australian engineering, equipment manufacturing and service group. The role owns the day-to-day heartbeat of the Service & Care division, ensuring field technicians are moving, jobs are billed promptly, and a blended onshore/offshore support team runs smoothly.

The position is a permanent, full-time opportunity reporting to the General Manager of Equipment & Service, with exposure to a high-impact operational environment and opportunities for

Formación

• Experience in service coordination, dispatch, or operations management within trade, construction, mechanical services, equipment hire, or technical industries.
• Strong familiarity with scheduling platforms such as SimPRO, AroFlo, Jobpac, or similar tools.
• Experience supervising internal administration, dispatch teams, or offshore support desks.
• Solid understanding of job invoicing, technician productivity metrics and work order close-outs.

Responsabilidades

• Oversee job allocation, balancing preventive maintenance with urgent, reactive technician callouts.
• Mentor and supervise local and offshore administration and customer care desks, ensuring SLAs and targets.
• Work with accounts to ensure invoices are issued promptly and debtors are managed.
• Coordinate with warehouse/procurement to ensure replacement parts are ready on time.
• Maintain data integrity across CRM and job management platforms (SimPRO or equivalent).
• Support front-line allocation or customer escalation desks to keep workflows moving.

Conocimientos

Service coordination

Dispatch oversight

Operations management

CRM systems

Herramientas

SimPRO

AroFlo

Jobpac

Descripción del empleo

Randstad is recruiting on behalf of a premier Australian engineering, equipment manufacturing and service group. The role owns the day-to-day heartbeat of the Service & Care division, ensuring field technicians are moving, jobs are billed promptly, and a blended onshore/offshore support team runs smoothly.

The position is a permanent, full-time opportunity reporting to the General Manager of Equipment & Service, with exposure to a high-impact operational environment and opportunities for