Service Operations & Dispatch Administrator

Fiona Bremner; South Australia; On-site; AUD 55,000 - 73,000; Full time

Job summary

Fiona Bremner is seeking a well-organised full-time Administrator to join their fast-paced national team in Australia. You will act as the central hub connecting clients and field teams, coordinating service technicians across Australia, handling work orders, and prioritising requests to meet SLAs.

The role covers workflow management, system administration using internal ERP software, and general office duties including data entry, invoicing, client reporting and compliance records.

Qualifications

• Experience in a Service Administration, Operations, or Service Coordination role.
• Strong communication and interpersonal skills with a customer-centric focus.
• Can-do attitude with problem-solving skills and ability to think on your feet.

Responsibilities

• Scheduling & Dispatch: Coordinating service teams/technicians across Australia daily, processing work orders, and prioritising incoming requests to meet customer SLAs.
• Workflow Management: Managing works in progress (WIP) and collaborating with teams to reduce outstanding tasks and streamline operations.
• System Administration: Using internal job management/ERP software to enter project details, track progress, and order materials.
• Office Operations: Handling phone and email enquiries, data entry, invoice processing, client reporting, and maintaining records.

Skills

Service administration

Customer service

Communication skills

Problem solving

Teamwork

Tools

Microsoft Office

Internal database systems

Job description

Fiona Bremner is seeking a well-organised full-time Administrator to join their fast-paced national team in Australia. You will act as the central hub connecting clients and field teams, coordinating service technicians across Australia, handling work orders, and prioritising requests to meet SLAs.

The role covers workflow management, system administration using internal ERP software, and general office duties including data entry, invoicing, client reporting and compliance records.