Service Administrator/Repair Coordinator

Randstad NV; Canberra; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Corporate benefits

Job summary

Randstad, partnering with a global leader in vertical transportation and smart building solutions, invites applications for a Service Administrator and Repairs Coordinator based in Canberra. You will be the central operational link between field technicians, service managers, sub contractors and clients, ensuring maintenance schedules run smoothly from initial quote to final invoice.

The role requires strong coordination, scheduling, parts logistics, contracts and billing review, plus

Qualifications

• Proven experience in service coordination, logistics planning, or high volume operations support.
• Strong proficiency in ERP software such as SAP, Salesforce, or similar maintenance planning tools alongside Microsoft Office.
• Outstanding multi tasking abilities with the skill to manage shifting priorities in a fast paced setting.
• Highly developed written and verbal skills to liaise effectively across technical teams and external clients.
• Australian Citizenship or Permanent Residency to work full time in Canberra.

Responsibilities

• Dispatching field technicians and sub contractors to carry out scheduled maintenance, emergency call outs, and defect repairs.
• Ordering essential spare parts, tracking deliveries, and coordinating logistics to minimise service downtime.
• Assessing service contracts to confirm chargeable repairs, generating accurate client quotes, and following up on completed job invoicing.
• Serving as the key point of contact for customer enquiries, providing status updates, and resolving booking queries.
• Updating field management systems, logging jobs, and tracking progress metrics to maintain data integrity.

Skills

Administration

Scheduling

Communication

Multitasking

Work rights

Tools

SAP

Salesforce

Microsoft Office

Job description

Service Administrator/Repair Coordinator

Work Life Balance: Enjoy a stable, full time office position with standard weekday hours based in Canberra.

Competitive Package: Attractive salary with comprehensive corporate benefits and ongoing professional support.

Career Growth: Continuous learning and development opportunities within an industry leading environment.

Inclusive Culture: Join a supportive, safety focused team environment that values teamwork and open communication.

The Opportunity

At Randstad, we are partnering with a global leader in vertical transportation and smart building solutions to source a dedicated Service Administrator and Repairs Coordinator in the ACT.

In this dual focus role, you will be the central operational link between field technicians, service managers, sub contractors, and clients. You will ensure maintenance schedules run seamlessly and chargeable repair projects are delivered efficiently from initial quote to final invoice.

What You Will Be Doing

• Technician & Repair Scheduling: Dispatching field technicians and sub contractors to carry out scheduled maintenance, emergency call outs, and defect repairs.
• Parts & Purchase Logistics: Ordering essential spare parts, tracking deliveries, and coordinating logistics to minimise service downtime.
• Contract & Billing Review: Assessing service contracts to confirm chargeable repairs, generating accurate client quotes, and following up on completed job invoicing.
• Client & Stakeholder Communication: Serving as the key point of contact for customer enquiries, providing status updates, and resolving booking queries prompt.
• Data & System Maintenance: Updating field management systems, logging jobs, and tracking progress metrics to maintain data integrity.

What We Are Looking For

• Administration Background: Proven experience in service coordination, logistics planning, or high volume operations support.
• Technical Aptitude: Strong proficiency in ERP software such as SAP, Salesforce, or similar maintenance planning tools alongside Microsoft Office.
• Organisational Excellence: Outstanding multi tasking abilities with the skill to manage shifting priorities in a fast paced setting.
• Clear Communication: Highly developed written and verbal skills to liaise effectively across technical teams and external clients.
• Work Rights: Australian Citizenship or Permanent Residency with the ability to work full time in Canberra.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.