Master Service Network - Dispact Scheduling Representative

Master Trades Network; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Master Service Network is seeking a highly organized Dispatch Coordinator in Sydney to own daily scheduling and keep field operations running smoothly. This hands-on role suits someone who thrives in a high-volume, same-day delivery setting and enjoys solving problems on the fly.

You’ll join a close-knit, high-performing team that supports each other in a fast-paced environment, ensuring accurate schedules and timely service delivery.

Qualifications

• 2+ years experience in scheduling/dispatch or same-day delivery environments.
• Strong ability to juggle competing priorities in a fast-moving environment.
• Solutions-focused mindset with strong planning skills.
• Confident communicator with a professional phone manner.
• Team-first attitude with the ability to collaborate under pressure.
• Solid systems experience, including Excel and quick learning of new platforms.

Responsibilities

• Build and manage daily schedules for a large team of field technicians.
• Ensure jobs are allocated efficiently to maximise productivity and minimise downtime.
• Act as the central point of coordination between field staff and office teams.
• Monitor job progress and adjust schedules in real time to handle delays or changes.
• Work with a team of coordinators to maintain strong service delivery.
• Manage rebooking and job changes while maintaining a seamless customer experience.
• Work closely with the team to ensure daily workflow runs on time and to standard.

Skills

Scheduling

Dispatch

Planning

Communication

Problem solving

Customer service

Teamwork

Adaptability

Tools

Excel

CRM

Job description

Master Service Network - Dispact Scheduling Representative

We're looking for a highly organised Dispatch Coordinator to take ownership of daily scheduling and keep field operations running smoothly. This is a hands-on role suited to someone who thrives in a high-volume, same-day delivery environment and enjoys solving problems on the fly.

You’ll be part of a close-knit, high-performing team that works together to keep operations running efficiently and supports each other in a fast-paced setting.

About the Opportunity

We're looking for a highly organised Dispatch Coordinator to take ownership of daily scheduling and keep field operations running smoothly. This is a hands-on role suited to someone who thrives in a high-volume, same-day delivery environment and enjoys solving problems on the fly.

You’ll be part of a close-knit, high-performing team that works together to keep operations running efficiently and supports each other in a fast-paced setting.

About the Company

Master Trades Network is a consumer-centric, high-growth trades services organisation. Utilising best-in-class technology, marketing, and operations, the business delivers fast, reliable, and qualified professionals to provide complete maintenance, installation, and repair solutions to customers across Australia.

With rapid expansion underway, the organisation continues to invest heavily in training, equipment, technology, and talent and ensuring it remains at the forefront of the evolving trades industry.

What You’ll Be Doing

• Build and manage daily schedules for a large team of field technicians
• Ensure jobs are allocated efficiently to maximise productivity and minimise downtime
• Act as the central point of coordination between field staff and office teams
• Monitor job progress and adjust schedules in real time to handle delays or changes
• Work with a team of coordinators to maintain strong service delivery
• Manage rebooking and job changes while maintaining a seamless customer experience
• Work closely with the team to ensure daily workflow runs on time and to standard

What We’re Looking For

• Previous experience in scheduling, dispatch, or same-day delivery environments (2+ years preferred)
• Strong ability to juggle competing priorities in a fast-moving environment
• A practical, solutions-focused mindset with strong planning skills
• Confident communicator with a professional phone manner
• Adaptable and proactive - someone who takes ownership and gets things done
• Solid systems experience, including Excel and the ability to pick up new platforms quickly
• Experience handling customer issues and resolving conflicts calmly
• A team-first attitude with the ability to collaborate in a high-pressure environment

Why Join

• A strong team culture - collaborative, supportive, and high-performing
• A stable, high-volume environment with consistent workflow
• Exposure to multiple areas of operations and the chance to broaden your skillset
• A fast-paced workplace with engaged leadership and a hands-on team environment

If you're someone who enjoys structure, pace, and problem-solving - and wants to be part of a team that works hard and supports each other - we'd love to hear from you.