Operations & Administration Manager

Randstad NV; Canterbury-Bankstown; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Onsite parking

Upskilling provided

Job summary

Randstad is seeking an experienced Service Coordinator/Dispatch Supervisor to own the day-to-day heartbeat of the Service & Care division within a premier Australian engineering and equipment group. The role involves coordinating field technicians, ensuring timely invoicing, and leading both onshore and offshore support desks to maintain high SLA performance.

Ideal candidates bring experience in trade/mechanical services, proficiency with SimPRO/AroFlo/Jobpac, and a track record of supervising

Qualifications

• Experience in service coordination, dispatch, or operations management within trade/industrial sectors.
• Familiarity with scheduling platforms like SimPRO, AroFlo, or Jobpac.
• Experience supervising internal administration and offshore support desks.

Responsibilities

• Oversee job allocation balancing preventive maintenance with urgent callouts.
• Mentor and supervise local and offshore admin and customer care desks.
• Ensure invoicing and cost verification in collaboration with accounts.
• Maintain data integrity across CRM and job management platforms.

Skills

Service coordination

Dispatch supervision

Operations management

Education

Experience in trade/mechanical services

Tools

SimPRO

AroFlo

Jobpac

Job description

Randstad are recruiting on behalf of a premier Australian engineering, equipment manufacturing, and service group with over 40 years of continuous growth. Operating across consulting, manufacturing, and technical maintenance, they deliver heavy-duty commercial equipment and service solutions across Australia.

Randstad are recruiting on behalf of a premier Australian engineering, equipment manufacturing, and service group with over 40 years of continuous growth. Operating across consulting, manufacturing, and technical maintenance, they deliver heavy-duty commercial equipment and service solutions across Australia.

The Opportunity:

Reporting directly to the General Manager of Equipment & Service, you will own the day-to-day heartbeat of the Service & Care division.

This is a busy, high-impact operational role ideal for an experienced Service Coordinator, Dispatch Supervisor, or Trade Operations Manager ready to run an internal division. You'll keep field technicians moving, ensure jobs are billed promptly, and manage a blended onshore and offshore support team.

Key Responsibilities

• Oversee job allocation, balancing preventative maintenance schedules with urgent, reactive technician callouts.
• Mentor and supervise local and offshore administration and customer care desks, ensuring SLAs and job completion targets are met.
• Work closely with accounts to ensure completed work orders are invoiced promptly, supplier costs are verified, and debtors are managed.
• Coordinate with warehouse/procurement to ensure technicians have required replacement parts ready on time.
• Maintain data integrity across CRM and job management platforms (SimPRO or equivalent).
• Support from the front-ready to step into allocation or customer escalation desks whenever required to keep workflows moving.

What We Are Looking For

• Experience in service coordination, dispatch, or operations management within trade, construction, mechanical services, equipment hire, or technical industries.
• Strong familiarity with scheduling/job tracking platforms such as SimPRO, AroFlo, Jobpac, or similar tools.
• Experience supervising internal administration, dispatch teams, or offshore support desks.
• Solid understanding of job invoicing, technician productivity metrics, and work order close-outs.

What's on Offer

• Onsite parking.
• Work alongside an experienced GM who values autonomy and clear communication.
• Permanent, full-time role with an established industry market leader.
• External and internal upskilling provided as required.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.