Service and Install Coordinator

Safetech Pty Ltd; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Safetech designs, engineers and supports leading lifting and materials handling solutions across Australia. We seek a Service & Installation Coordinator to be the operational engine room for service and project delivery, coordinating clients, field technicians and suppliers to deliver outcomes.

You will manage scheduling, job tracking, cost administration and compliance, enabling smooth daily operations and superior customer support from our Sydney-based team.

Qualifications

• Experience in service dispatch, project coordination, field service scheduling, or construction/technical operations.
• Hands-on ERP systems experience with SAP is highly regarded.
• Excellent organizational skills with the ability to juggle deadlines in a fast-moving environment.

Responsibilities

• Schedule jobs and technician workloads; allocate equipment and ensure deadlines.
• Serve as primary contact for customers, technicians, and suppliers; confirm site requirements and delivery timings.
• Manage work orders from booking to completion; track progress and escalate issues before delivery impacts.
• Generate purchase orders, match supplier invoices, and process customer billing using SAP.

Skills

Coordination experience

ERP systems

Calm under pressure

Clear communication

Attention to detail

Tools

SAP

Job description

Keep the Wheels Turning at an Australian Industry Leader

At Safetech, we design, engineer, and support market-leading lifting and materials handling solutions across Australia. Behind every successful installation and seamless service call is a sharp, proactive coordinator who ensures everything runs like clockwork.

We are looking for a Service & Installation Coordinator to become the operational engine room of our service and project delivery teams. If you love solving logistical puzzles, keeping technicians moving, and delivering five-star support to customers, this is the role for you.

What You’ll Do

You will sit right at the centre of our daily operations, connecting clients, field technicians, suppliers, and internal teams to deliver exceptional project outcomes:

• Operations & Dispatch: Schedule jobs, map out technician workloads, allocate equipment, and ensure field teams meet deadlines without missing a beat.
• Stakeholder Liaison: Serve as the go-to contact for customers, technicians, and suppliers to confirm site requirements, delivery timings, and material readiness.
• End-to-End Job Tracking: Manage work orders from initial booking through to completion, tracking progress, resolving bottlenecks, and escalating issues before they impact delivery.
• Financial & Cost Administration: Generate purchase orders, match supplier invoices, process customer billing via SAP, and perform job cost analyses to protect project margins.
• Compliance & Safety: Maintain up-to-date subcontractor insurance records, safety documentation, and compliance packs.
• Team Support: Provide general administrative, operational, and reporting support to ensure smooth department performance.

What You Bring to the Team

• Proven Coordination Experience: Background in service dispatch, project coordination, field service scheduling, or construction/technical operations.
• Systems Savvy: Hands-on experience with ERP systems (SAP experience is highly regarded) alongside strong general computer literacy.
• Calm Under Pressure: Outstanding organizational skills with the ability to prioritize competing deadlines in a dynamic, fast-moving environment.
• Clear Communication: Professional, confident phone manner and written communication skills to build trust with customers, field staff, and suppliers alike.
• Eye for Detail: High accuracy in job costing, invoice matching, compliance records, and reporting.

Why Join Safetech?

• Stability & Reputation: Join a respected Australian manufacturing and engineering success story with a strong pipeline of work.
• Supportive Team Culture: Work with down-to-earth professionals who take pride in what they build and back each other every day.
• Autonomy & Impact: Take real ownership of your workflows and see the tangible impact of your work on daily operations.
• Competitive Remuneration: Attractive salary package matching your background and skills.