Service Administrator

Skyreach; Sydney; On-site; AUD 60,000 - 72,000; Full time

Job summary

Skyreach is seeking a Service Administrator to join our St Marys branch. You will act as the connective tissue between customers, branches, technicians and coordinators, handling breakdowns, processing job cards and keeping service records up to date.

Ideal candidates have service coordination or admin experience, strong organisational skills, and proficiency with ERP systems and MS Office. You will thrive in a fast-paced environment with a team-focused approach.

Qualifications

• Previous experience in service coordination or administrative role.
• Strong organisational skills and genuine attention to detail.
• Experience using ERP systems; Baseplan preferred.
• Proficient in MS Office; excellent verbal and written communication skills.

Responsibilities

• Receive and log incoming breakdown and service calls.
• Enter and maintain service requests in Baseplan and coordinate with Service Manager, Field Service Coordinator, Workshop Supervisor or Technician.
• Process Service Technician job cards and maintain accurate service records and documentation.
• Coordinate approved onsite contractor work; liaise with suppliers and contractors on service requirements.
• Ensure all service documentation meets company procedures and timeframes.

Skills

Organisational skills

ERP systems

Baseplan

MS Office

Communication

Tools

Baseplan

Chekrite

Simpel

Job description

Skyreach is a national leader in the hire, sale and servicing of onsite access equipment, built on employee development, safety, strong team culture, and fast, reliable customer service. With over 30 years of industry experience, we're proud of our reputation for customer success and continuous improvement. As our Service Department continues to grow, we're looking for a Service Administrator to join our team at our St Marys branch.

The Opportunity

This is a great opportunity for an organised, customer-focused administrator to become the connective tissue of our Service Department. You'll be the key point of contact between customers, branches, technicians, workshop teams and field service coordinators, receiving and coordinating breakdown requests, processing job cards, and keeping our service records accurate and up to date. It's a fast-paced, varied role where no two days look the same, and where your accuracy and follow-through directly keep the wider Service team moving.

Duties & Responsibilities

Receive, manage, and log incoming breakdown and service calls and emails. Accurately enter and maintain service requests in Baseplan, and communicate requirements to the appropriate Service Manager, Field Service Coordinator, Workshop Supervisor or Technician. Enter and process Service Technician job cards, maintain accurate service records and documentation, and monitor outstanding administration through to completion. Complete and maintain branch service paperwork, process hire photographs, and assist with damage reporting across relevant branches. Coordinate approved onsite contractor work and liaise with suppliers and contractors on service-related requirements. Maintain accurate information across Baseplan, Chekrite and Simpel, and ensure all service documentation meets company procedures and timeframes.

Skills and Attributes

Previous experience in service coordination or an administrative role. Strong organisational skills and genuine attention to detail. Experience using ERP systems, with Baseplan highly regarded. Proficient across Microsoft Office (Word, Excel, Outlook). Excellent verbal and written communication skills, comfortable liaising with customers, technicians and management alike. Ability to manage competing priorities in a fast-paced environment, with a team-oriented and proactive approach to problem-solving.

Our perfect candidate

You're a natural coordinator; someone who thrives on keeping things organised and making sure nothing falls through the cracks. You bring accuracy and follow-through to everything you touch, communicate confidently with people at every level of the business, and enjoy being the person others rely on to get things done. You work well independently and as part of a team, and you're looking for a role where your administrative skills genuinely keep a busy operation running.

Why Join?

Skyreach values our people, promotes from within, and offers a supportive team culture with genuine opportunities for development. Join a business with a strong reputation for safety, reliability and 30+ years of industry success, where your role sits at the heart of how our Service Department delivers for customers every day.