Service & Installation Orchestrator

Safetech Pty Ltd; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Safetech designs, engineers and supports leading lifting and materials handling solutions across Australia. We seek a Service & Installation Coordinator to be the operational engine room for service and project delivery, coordinating clients, field technicians and suppliers to deliver outcomes.

You will manage scheduling, job tracking, cost administration and compliance, enabling smooth daily operations and superior customer support from our Sydney-based team.

Qualifications

• Experience in service dispatch, project coordination, field service scheduling, or construction/technical operations.
• Hands-on ERP systems experience with SAP is highly regarded.
• Excellent organizational skills with the ability to juggle deadlines in a fast-moving environment.

Responsibilities

• Schedule jobs and technician workloads; allocate equipment and ensure deadlines.
• Serve as primary contact for customers, technicians, and suppliers; confirm site requirements and delivery timings.
• Manage work orders from booking to completion; track progress and escalate issues before delivery impacts.
• Generate purchase orders, match supplier invoices, and process customer billing using SAP.

Skills

Coordination experience

ERP systems

Calm under pressure

Clear communication

Attention to detail

Tools

SAP

Job description

Safetech designs, engineers and supports leading lifting and materials handling solutions across Australia. We seek a Service & Installation Coordinator to be the operational engine room for service and project delivery, coordinating clients, field technicians and suppliers to deliver outcomes.

You will manage scheduling, job tracking, cost administration and compliance, enabling smooth daily operations and superior customer support from our Sydney-based team.