Service Manager - TeamMoto Campbelltown

TeamMoto Motorcycles; Campbelltown; Vor Ort; AUD 72.000 - 88.000; Vollzeit

Benefits dieser Stelle

Salary + super + commissions

Monthly bonus incentives

Staff discounts on bikes, parts and 
$

Training & career paths across 40+ 
st

Supportive management

Zusammenfassung

TeamMoto Motorcycles in Campbelltown is seeking an experienced Service Manager to lead the workshop, drive performance, and deliver a premium customer experience. You will manage a team of Service Advisors, Technicians and Apprentices, control budgets and report on performance, with a focus on profitability and service excellence.

You will report to the Dealer Principal / Group Service Manager and play a key role in staff development, service delivery, and maintaining high workshop standards.

Qualifikationen

• Proven experience as a Service Manager or Senior Service role.
• Strong leadership and team development experience.
• Strong commercial sense: budgets, KPIs, labour efficiency and gross profit.
• Excellent communication and customer service skills.
• Current driver's licence.

Aufgaben

• Run day-to-day operations of a busy workshop.
• Hit department KPIs and maintain capacity.
• Work with Dealer Principal on budgets and reporting.
• Lead and develop Service Advisors, Technicians and Apprentices.
• Coordinate with Parts Manager to ensure timely delivery of jobs.
• Manage warranty claims and customer escalations.
• Maintain WHS compliance and workshop safety.
• Ensure high customer satisfaction.

Kenntnisse

Leadership

Budget management

KPIs

Customer service

Organisation

DMS experience

Driver's license

Ausbildung

Certificate III in Motorcycle/Light Vehicle Mechanical Technology

Tools

DMS

Jobbeschreibung

We're looking for an experienced Service Manager to lead the workshop at our Campbelltown TeamMoto. You'll drive performance, keep customers happy and build a strong team.

You'll report to the Dealer Principal / Group Service Manager. You'll lead a team of Service Advisors, Technicians and Apprentices, and be accountable for the department's budgeted gross and net profit while delivering a great customer experience.

What's in it for you

• $80,000 + super + commissions
• Achievable monthly bonus incentives
• Staff discounts on bikes, parts and gear
• Ongoing training and real career paths across 40+ stores
• Supportive management and a team that loves what it does

What you'll do

• Run the day-to-day operations of a busy workshop
• Keep the workshop loaded to capacity and hit department KPIs
• Work with the Dealer Principal on budgets, reporting and department performance
• Lead, roster, coach and develop Service Advisors, Technicians and Apprentices
• Work with the Parts Manager so parts are ready and jobs are delivered on time
• Manage warranty claims and handle customer concerns and escalations
• Keep the workshop safe, tidy and compliant with WHS requirements
• Keep customer satisfaction high

What you'll bring

• Proven experience as a Service Manager, Workshop Manager or senior Service Advisor stepping up
• Strong leadership skills and a track record of developing a team
• Good commercial sense: budgets, KPIs, labour efficiency and gross profit
• Excellent communication and customer service skills
• Strong organisation and attention to detail
• Experience with a dealer management system (DMS)
• Current driver's licence

Highly regarded

• A passion for motorcycles
• A trade background (e.g. Certificate III in Motorcycle or Light Vehicle Mechanical Technology)
• Automotive dealership experience. We welcome car service managers who want to make the move to motorcycles.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .