Motorcycle Workshop Manager — Lead, Grow Profit & People

TeamMoto Motorcycles; Maroochydore; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Salary + super + commissions

Monthly bonus incentives

Staff discounts on bikes, parts and?ge

Training and career paths across 40+?}

Job summary

TeamMoto Motorcycles Sunshine Coast is seeking an experienced Service Manager to lead a busy workshop, drive performance, and deliver a great customer experience.

You will manage a team of Service Advisors, Technicians and Apprentices, and be accountable for budgeting and department performance in partnership with the Dealer Principal. The role emphasises coaching, process discipline and customer focus.

Qualifications

• Experience leading a workshop team and driving performance.
• Strong leadership and coaching abilities.
• Solid understanding of budgets, KPIs, labour efficiency and gross profit.

Responsibilities

• Run the day-to-day operations of a busy workshop.
• Keep the workshop loaded to capacity and hit department KPIs.
• Work with the Dealer Principal on budgets, reporting and department performance.
• Lead, roster, coach and develop Service Advisors, Technicians and Apprentices.
• Work with the Parts Manager so parts are ready and jobs are delivered on time.
• Manage warranty claims and handle customer concerns and escalations.
• Keep the workshop safe, tidy and compliant with WHS requirements.
• Keep customer satisfaction high.

Skills

Leadership

Communication

Budget & KPIs

Customer service

Organised

Education

Certificate III in Motorcycle or Light Vehicle Mechanical Technology

Job description

TeamMoto Motorcycles Sunshine Coast is seeking an experienced Service Manager to lead a busy workshop, drive performance, and deliver a great customer experience.

You will manage a team of Service Advisors, Technicians and Apprentices, and be accountable for budgeting and department performance in partnership with the Dealer Principal. The role emphasises coaching, process discipline and customer focus.