Service Manager

Eagers Automotive; Shire of South Gippsland; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Monday–Friday roster

Career progression opportunities

Team member discounts

Private health insurance

Learning Together program

Employee Assistance Program

Parental leave

Job summary

WA Hino within Eagers Automotive in Australia seeks a Service Manager to lead our busy service team. You will oversee the workshop and service reception, drive guest satisfaction, safety and financial performance, and coach a high‑performing team.

Reporting to the Dealer Principal, you will optimise capacity, maintain compliance with manufacturer standards, and build strong relationships with guests and fleet customers, supporting group-wide development opportunities.

Qualifications

• Experience as a Service Manager or Aftersales leader in automotive.
• Proven ability to drive service performance and financial results.
• Strong customer service and stakeholder management skills.

Responsibilities

• Lead, mentor and develop the workshop team.
• Drive service department performance, productivity and profitability targets.
• Manage workshop capacity, workflow and resource allocation.
• Ensure exceptional customer service and guest satisfaction standards.
• Monitor repair quality, service turnaround times and departmental efficiencies.
• Ensure compliance with manufacturer standards, dealership policies and workplace safety requirements.
• Build and maintain relationships with guests, fleet customers and stakeholders.
• Support the Dealer Principal in achieving dealership objectives.

Skills

Leadership

People management

Operational performance

Customer service

Organisation & planning

Workshop operations

Safety

Driver's licence

Australian working rights

Job description

About the Role

WA Hino is seeking an experienced and driven Service Manager to lead our busy service team. Reporting directly to a long-tenured and highly respected Dealer Principal, this is an excellent opportunity for a motivated leader to take ownership of a high-performing service department within a well-established dealership.

As Service Manager, you will be responsible for overseeing the day-to-day operations of the workshop and service reception teams, ensuring exceptional guest experiences, strong financial performance, and a safe, productive working environment. You'll play a pivotal role in coaching and developing your team, driving operational efficiencies, and maintaining strong relationships with guests, fleet customers, and internal stakeholders.

This role is ideal for a hands-on leader who thrives in a fast-paced environment, enjoys building high-performing teams, and is passionate about delivering outstanding service outcomes.

What you will be doing:

• Lead, mentor and develop the workshop team.
• Drive service department performance, productivity and profitability targets
• Manage workshop capacity, workflow and resource allocation
• Ensure exceptional customer service and guest satisfaction standards are maintained
• Monitor repair quality, service turnaround times and departmental efficiencies
• Ensure compliance with manufacturer standards, dealership policies and workplace safety requirements
• Build and maintain strong relationships with guests, fleet customers and key stakeholders
• Support the Dealer Principal in achieving dealership operational and financial objectives

What's in it for you:

• Monday to Friday roster
• Lead an established and successful Hino service department
• Work alongside a long-tenured Dealer Principal committed to team success
• Team member discounts across automotive products and services
• Stable, full-time employment with genuine career progression opportunities
• Be part of a large, multi-national automotive group with dealerships and brands across Australia, New Zealand and beyond, giving you real opportunities to move, grow or change brands over time
• Access ongoing training through our Learning Together program, including leadership development, technical training and career support
• Use the Telus Health MyCoach Employee Assistance Program for confidential support across mental health, physical health and nutrition, financial advice, family and relationship support, and stress management
• Take advantage of a wide range of employee benefits including discounts on vehicle purchases, parts and servicing, private health insurance, Crown Perth accommodation, plus additional paid parental leave for eligible team members

What You'll Bring to the Role:

• Previous experience as a Service Manager, Aftersales Manager or Senior Service Advisor within the automotive industry
• Strong leadership and people management capabilities
• Demonstrated ability to drive operational performance and financial results
• High level of customer service and stakeholder management skills
• Strong organisational, planning and problem-solving abilities
• Knowledge of workshop operations, service processes and manufacturer standards
• Commitment to workplace safety and quality outcomes
• Current driver's licence
• Australian working rights

Eagers Automotive is Australia's largest automotive retailer, with over 9,000 team members across 300 dealerships across Australia, New Zealand and Canada. Representing 33 car brands and 11 truck and bus brands, we are driven by a commitment to outstanding guest experiences.

We are an equal opportunity employer and would love to hear from you if the above details resonate with you!

Eagers Automotive - Moving together.