Service Manager - AV & Tech Services Leader

Fuse Recruitment; Sydney; On-site; AUD 120,000 - 125,000; Full time

Benefits offered by this job

Superannuation

Office-based role

Job summary

Fuse Recruitment in Sydney, NSW is seeking an experienced Service Manager for a leading Australian-owned AV/tech services company. Based in Greenacre with standard hours 7:30am–4:00pm, Monday to Friday, this office-based role oversees a technical service team, delivers maintenance, repairs and customer support, and drives profitability.

The role requires 5+ years of service leadership, strong commercial acumen, and experience managing contracts and warranties.

Qualifications

• 5+ years' proven service management experience.
• Experience leading and developing highly skilled technical teams.
• Strong commercial and financial understanding, including costing, estimating, margins and budgets.
• Experience managing service contracts, maintenance programs, defects and warranty obligations.
• Strong operational planning, scheduling and resource management capabilities.
• Proven ability to develop and implement operational improvements.

Responsibilities

• Lead and manage the service department, including technicians, administration staff and contractors.
• Oversee the end-to-end delivery of service and maintenance activities.
• Manage technician scheduling, resource allocation and workforce utilisation.
• Ensure service projects are delivered on time, within budget and to required quality standards.
• Oversee service workflows from scheduling through to completion, invoicing and post-service review.
• Manage project defects, warranty obligations and defect liability to ensure timely resolution and customer satisfaction.
• Develop and maintain strong relationships with clients, venue operators, consultants, builders and subcontractors.
• Identify opportunities to secure new maintenance and service agreements and grow recurring revenue.
• Monitor service budgets, costs, forecasting, margins and profitability.
• Oversee service-related procurement and invoicing.
• Prepare monthly operational and financial reports for senior management.
• Implement effective quality, risk, compliance and operational processes.
• Drive continuous improvement initiatives across the service function.
• Work closely with project delivery, commercial, purchasing and HR teams.
• Coach, mentor and develop a high-performing technical service team.
• Establish clear performance expectations and foster a collaborative, accountable culture
• Provide strategic input into the future growth and development of the service department.

Skills

Leadership

People management

Contract management

Financial acumen

Planning & scheduling

Communication

Microsoft Office

Education

Business/Operations Management degree

Tools

MS Office

Job description

Fuse Recruitment in Sydney, NSW is seeking an experienced Service Manager for a leading Australian-owned AV/tech services company. Based in Greenacre with standard hours 7:30am–4:00pm, Monday to Friday, this office-based role oversees a technical service team, delivers maintenance, repairs and customer support, and drives profitability.

The role requires 5+ years of service leadership, strong commercial acumen, and experience managing contracts and warranties.