Service Manager

The P.A. People Pty Limited; Sydney; Hybrid; AUD 90,000 - 140,000; Full time

Job summary

The P.A. People in Sydney seeks an experienced Service Manager to lead a skilled service team, overseeing maintenance, repairs, technical support and customer delivery. You will own the growth of the service division, drive operational excellence, and shape strategic direction.

Join a dedicated team focused on delivering outstanding outcomes for clients in the AV and events sector, with emphasis on leadership, performance, and customer satisfaction.

Qualifications

• Proven experience managing technical service teams and operations.
• Strong leadership, coaching and people management skills.
• Commercial acumen and experience managing budgets and profitability.
• Excellent planning, scheduling and organisational abilities.
• Customer-first mindset and strong stakeholder management skills.
• Experience within the audio visual, entertainment technology, theatre, broadcast or related technical services industry will be highly regarded.

Responsibilities

• Leading and developing a team of technicians.
• Managing service delivery, maintenance programs, defects and warranty obligations.
• Driving customer satisfaction through exceptional service and support.
• Optimising workforce planning, scheduling and resource allocation.
• Managing budgets, profitability and operational performance.
• Building strong relationships with clients, venues, consultants and subcontractors.
• Identifying opportunities to grow recurring service and maintenance revenue.
• Driving continuous improvement and operational excellence across the service function.

Skills

Team leadership

People management

Customer focus

Budget management

Operations management

Job description

We are seeking an experienced Service Manager to lead our service team and drive operational excellence across maintenance, repairs, technical support and customer service delivery.

This is a fantastic opportunity to take ownership of a growing service division, lead a highly skilled technical team and play a key role in shaping the future of our service business.

What You’ll Do

• Leading and developing a team of technicians.
• Managing service delivery, maintenance programs, defects and warranty obligations.
• Driving customer satisfaction through exceptional service and support.
• Optimising workforce planning, scheduling and resource allocation.
• Managing budgets, profitability and operational performance.
• Building strong relationships with clients, venues, consultants and subcontractors.
• Identifying opportunities to grow recurring service and maintenance revenue.
• Driving continuous improvement and operational excellence across the service function.

About You

You are an experienced Service Manager, Operations Manager or Technical Services Leader who thrives on leading people, improving performance and delivering outstanding customer outcomes.

You will bring:

• Proven experience managing technical service teams and operations.
• Strong leadership, coaching and people management skills.
• Commercial acumen and experience managing budgets and profitability.
• Excellent planning, scheduling and organisational abilities.
• A customer-first mindset and strong stakeholder management skills.
• Experience within the audio visual, entertainment technology, theatre, broadcast or related technical services industry will be highly regarded.

Why Join Us?

This is more than a management position. It is an opportunity to influence strategy, develop a high-performing team and make a real impact on the growth and success of our service division.

Are you Ready?

If you are a motivated service leader who enjoys combining technical operations, customer relationships and commercial performance, we would love to hear from you.

Applications will be assessed as they are received, so early applications are encouraged.

About working with The P.A. People

The P.A. People is independent, Australian owned and Sydney based, operating locally, nationally and globally. We are a specialised integrator and contractor operating across four operational groups: event communications, service, venue engineering and project delivery. With over 50+ year history the company has developed a reputation as a leader in these fields.

The P.A. People is the world’s only independent supplier of large scale event communications systems and equipment. In Australia, we work with leading stadiums and sporting bodies in venue partnerships and with major city, regional and local events, to provide presentation support and technical expertise to enhance their patron experience.

We also engage with a range of events – sporting, music, civic, celebration and cultural activities – some examples include: Sydney New Year’s Eve, City to Surf, the Royal Easter Show, State of Origin Sydney games, The Formula 1® Australian Grand Prix and St Kilda Festival in Melbourne.

Benefits of joining The P.A. People

• Established team and company, within a supportive environment

The P.A. People is committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer that supports a diverse and inclusive workforce and would like to strongly encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islanders.