Service Manager – AV & Technical Services - Up to $125k + Super

Fuse Recruitment; Sydney; On-site; AUD 120,000 - 125,000; Full time

Benefits offered by this job

Superannuation

Office-based role

Job summary

Fuse Recruitment in Sydney, NSW is seeking an experienced Service Manager for a leading Australian-owned AV/tech services company. Based in Greenacre with standard hours 7:30am–4:00pm, Monday to Friday, this office-based role oversees a technical service team, delivers maintenance, repairs and customer support, and drives profitability.

The role requires 5+ years of service leadership, strong commercial acumen, and experience managing contracts and warranties.

Qualifications

• 5+ years' proven service management experience.
• Experience leading and developing highly skilled technical teams.
• Strong commercial and financial understanding, including costing, estimating, margins and budgets.
• Experience managing service contracts, maintenance programs, defects and warranty obligations.
• Strong operational planning, scheduling and resource management capabilities.
• Proven ability to develop and implement operational improvements.

Responsibilities

• Lead and manage the service department, including technicians, administration staff and contractors.
• Oversee the end-to-end delivery of service and maintenance activities.
• Manage technician scheduling, resource allocation and workforce utilisation.
• Ensure service projects are delivered on time, within budget and to required quality standards.
• Oversee service workflows from scheduling through to completion, invoicing and post-service review.
• Manage project defects, warranty obligations and defect liability to ensure timely resolution and customer satisfaction.
• Develop and maintain strong relationships with clients, venue operators, consultants, builders and subcontractors.
• Identify opportunities to secure new maintenance and service agreements and grow recurring revenue.
• Monitor service budgets, costs, forecasting, margins and profitability.
• Oversee service-related procurement and invoicing.
• Prepare monthly operational and financial reports for senior management.
• Implement effective quality, risk, compliance and operational processes.
• Drive continuous improvement initiatives across the service function.
• Work closely with project delivery, commercial, purchasing and HR teams.
• Coach, mentor and develop a high-performing technical service team.
• Establish clear performance expectations and foster a collaborative, accountable culture
• Provide strategic input into the future growth and development of the service department.

Skills

Leadership

People management

Contract management

Financial acumen

Planning & scheduling

Communication

Microsoft Office

Education

Business/Operations Management degree

Tools

MS Office

Job description

$120,000 – $125,000 + Super | Greenacre, NSW

Full-Time | Monday to Friday | Office-Based | 7:30am – 4:00pm

Lead. Develop. Improve. Deliver.

An exciting opportunity is available for an experienced Service Manager to join a well-established, Australian-owned technical services business based in Sydney.

The organisation is a recognised specialist in the design, integration, installation and servicing of sophisticated audio visual, professional audio, performance lighting, communications and control systems.

Working across a diverse range of environments including major sporting venues, theatres, schools, corporate organisations, public sector clients and large-scale facilities, the business is known for delivering complex, high-quality technical solutions and ongoing service support.

This is a key leadership position responsible for driving the performance of the service function, leading a highly skilled technical team and ensuring clients receive exceptional service and support.

For You:

• This role offers a stable Monday-to-Friday working environment, with standard hours of 7:30am to 4:00pm, and is fully office-based in Greenacre.
• Salary: $120,000 – $125,000 + Expenses, Allowances and Superannuation, dependent on experience.
• Leading the Service Team for a True National Leader in their field
• Working with some of the industries biggest clients Nationally!

About the Role

As Service Manager, you will take ownership of the day-to-day service operation, overseeing a team of technicians and service personnel while ensuring maintenance, repairs, defect rectification and support services are delivered efficiently, safely and profitably.

You will play a pivotal role in workforce planning, scheduling, resource allocation, financial management, customer relationships and continuous improvement.

This is an excellent opportunity for a technically minded service leader who combines strong people leadership with commercial acumen and operational discipline.

Key Responsibilities

• Lead and manage the service department, including technicians, administration staff and contractors.
• Oversee the end-to-end delivery of service and maintenance activities.
• Manage technician scheduling, resource allocation and workforce utilisation.
• Ensure service projects are delivered on time, within budget and to required quality standards.
• Oversee service workflows from scheduling through to completion, invoicing and post-service review.
• Manage project defects, warranty obligations and defect liability to ensure timely resolution and customer satisfaction.
• Develop and maintain strong relationships with clients, venue operators, consultants, builders and subcontractors.
• Identify opportunities to secure new maintenance and service agreements and grow recurring revenue.
• Monitor service budgets, costs, forecasting, margins and profitability.
• Oversee service-related procurement and invoicing.
• Prepare monthly operational and financial reports for senior management.
• Implement effective quality, risk, compliance and operational processes.
• Drive continuous improvement initiatives across the service function.
• Work closely with project delivery, commercial, purchasing and HR teams.
• Coach, mentor and develop a high-performing technical service team.
• Establish clear performance expectations and foster a collaborative, accountable culture
• Provide strategic input into the future growth and development of the service department.

About You

You will be an experienced Service Manager, Operations Manager or senior technical services leader with a proven background managing teams and complex service operations.

Ideally, you will bring experience within the audio visual, professional audio, broadcast, theatre, entertainment technology, control systems or related technical services industry.

You Will Have:

• Minimum5 years' proven service management experience.
• Demonstrated experience leading and developing highly skilled technical teams.
• Strong commercial and financial understanding, including costing, estimating, margins and budgets.
• Experience managing service contracts, maintenance programs, defects and warranty obligations.
• Strong operational planning, scheduling and resource management capabilities.
• Proven ability to develop and implement operational improvements.
• Excellent organisational and prioritisation skills.
• Strong written and verbal communication skills.Confidence working with senior management, clients and external stakeholders.
• The ability to lead, coach and motivate technical teams.
• A proactive, solutions-focused approach to operational challenges.
• Sound knowledge of Microsoft Office, particularly Word, Excel and Outlook.
• An understanding of the audio visual and/or theatre industry.

A degree in Business, Operations Management or a related discipline will be highly regarded, as will relevant trade qualifications and technical experience in the AV/technical services sector.

Qualifications & Requirements

You will need to hold, or be eligible to obtain:

• Current NSW Driver Licence – manual licence desirable.
• NSW Working with Children Check.
• Satisfactory Police Check.
• Australian working rights.
• WHS Construction Induction Card.
• Relevant tertiary, trade or industry qualifications.

Why Join?

This is an opportunity to step into a genuinely influential leadership role within an established and nationally respected Australian technical services business.

You will have the opportunity to shape the service function, develop a talented team, improve operational performance and contribute directly to business growth.

If you are an experienced service leader who enjoys combining people, technical operations, customer relationships and commercial performance, we would love to hear from you.