Service Manager

C Dreams Solutions; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Job summary

C Dreams Solutions in Brisbane is seeking an experienced Service Manager to lead an automotive service department. Reporting to dealership management, you will mentor Service Advisors, Technicians and support staff to drive productivity, profitability and excellent customer service.

You will monitor departmental KPIs and financial performance, manage workshop capacity, and foster a proactive, hands-on leadership culture with a focus on operational excellence and career development within a

Qualifications

• Lead and mentor a team of Service Advisors, Technicians and support staff.
• Strong focus on customer service and operational excellence.
• Demonstrated ability to drive workshop productivity and profitability.

Responsibilities

• Lead and mentor Service Advisors, Technicians and support staff
• Drive workshop productivity, efficiency and profitability
• Deliver exceptional customer service and retention outcomes
• Monitor departmental KPIs and financial performance
• Manage workflow, workshop capacity and repair order performance
• Build a positive, high-performing team culture
• Support training and development across the department
• Lead and oversee service department operations

Skills

Service management

Leadership

Team mentoring

KPIs

Job description

Reporting to senior dealership management, you will lead a high-performing automotive service department. This is an opportunity for an established Service Manager or a driven Assistant Service Manager ready to step into their first Service Manager position.

Key responsibilities

Lead and mentor Service Advisors, Technicians and support staff

Drive workshop productivity, efficiency and profitability

Deliver exceptional customer service and retention outcomes

Monitor departmental KPIs and financial performance

Manage workflow, workshop capacity and repair order performance

Build a positive, high-performing team culture

Support training and development across the department

About you

Previous experience as a Service Manager or Assistant Service Manager

Strong leadership and people management skills

Focus on customer satisfaction and operational excellence

Sound understanding of service department KPIs and profitability

Excellent communication and organisational skills

Proactive and hands-on leadership style

Competitive salary package plus performance incentives

Career progression with a respected dealership group