Service Manager: Lead a High-Performance Auto Service Team

C Dreams Solutions; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Job summary

C Dreams Solutions in Brisbane is seeking an experienced Service Manager to lead an automotive service department. Reporting to dealership management, you will mentor Service Advisors, Technicians and support staff to drive productivity, profitability and excellent customer service.

You will monitor departmental KPIs and financial performance, manage workshop capacity, and foster a proactive, hands-on leadership culture with a focus on operational excellence and career development within a

Qualifications

• Lead and mentor a team of Service Advisors, Technicians and support staff.
• Strong focus on customer service and operational excellence.
• Demonstrated ability to drive workshop productivity and profitability.

Responsibilities

• Lead and mentor Service Advisors, Technicians and support staff
• Drive workshop productivity, efficiency and profitability
• Deliver exceptional customer service and retention outcomes
• Monitor departmental KPIs and financial performance
• Manage workflow, workshop capacity and repair order performance
• Build a positive, high-performing team culture
• Support training and development across the department
• Lead and oversee service department operations

Skills

Service management

Leadership

Team mentoring

KPIs

Job description

C Dreams Solutions in Brisbane is seeking an experienced Service Manager to lead an automotive service department. Reporting to dealership management, you will mentor Service Advisors, Technicians and support staff to drive productivity, profitability and excellent customer service.

You will monitor departmental KPIs and financial performance, manage workshop capacity, and foster a proactive, hands-on leadership culture with a focus on operational excellence and career development within a