Service Manager

Hervey Bay Auto Group; Hervey Bay; On-site; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Competitive remuneration

Company vehicle

Ongoing manufacturer and leadership培训

Career development opportunities

Positive workplace culture

Job summary

Hervey Bay Auto Group is seeking an experienced Service Manager to lead the Service Department and drive exceptional customer experiences, operational excellence, and business growth.

You will oversee workshop operations, customer satisfaction, profitability, and staff development as part of the dealership's leadership team. A focus on continuous improvement and strong leadership will be essential to success in this role.

Qualifications

• Previous experience as a Service Manager or senior automotive leadership professional.
• Strong commercial and financial acumen.
• Proven ability to lead teams and achieve operational targets.
• Exceptional customer service and relationship management skills.
• Strong organisational and problem-solving abilities.
• Experience managing workshop productivity and performance.
• Ability to motivate and develop employees to achieve their full potential.
• Excellent communication and leadership skills.
• A current driver's licence.

Responsibilities

• Lead and grow the Service Department to meet budget and profitability targets.
• Oversee workshop productivity, efficiency and workflow.
• Monitor financial performance and implement improvement strategies.
• Drive customer satisfaction and improve CSI performance.
• Lead, mentor and develop Service Advisors, Technicians and support staff.
• Manage WIP and departmental resources effectively.
• Build and maintain strong relationships with manufacturer representatives.
• Manage warranty compliance and manufacturer performance programs.
• Identify training and development opportunities for team members.
• Resolve customer concerns professionally and efficiently.
• Implement continuous improvement initiatives across the department.

Skills

Leadership

Financial acumen

Customer service

Communication

Organisational skills

Problem-solving

Team development

Driver's license

Job description

Hervey Bay Auto Group is seeking an experienced and motivated Service Manager to lead our Service Department and drive exceptional customer experiences, operational excellence, and business growth.

This is an exciting opportunity for a results-driven leader who is passionate about developing people, improving performance, and delivering outstanding service standards. You will play a key role in the dealership's leadership team, overseeing workshop operations, customer satisfaction, profitability, and team development.

Hervey Bay Auto Group is seeking an experienced and motivated Service Manager to lead our Service Department and drive exceptional customer experiences, operational excellence, and business growth.

This is an exciting opportunity for a results-driven leader who is passionate about developing people, improving performance, and delivering outstanding service standards. You will play a key role in the dealership's leadership team, overseeing workshop operations, customer satisfaction, profitability, and team development.

About the Role

Reporting to the Dealer Principal, you will be responsible for the overall management of the Service Department, ensuring financial targets are achieved while fostering a positive, high-performance culture.

Key responsibilities include:

• Leading and growing the Service Department to achieve budget and profitability targets.
• Managing workshop productivity, efficiency and workflow.
• Monitoring financial performance and implementing strategies to improve results.
• Driving customer satisfaction and improving CSI performance.
• Leading, mentoring and developing Service Advisors, Technicians and support staff.
• Managing Work in Progress (WIP) and departmental resources effectively.
• Building and maintaining strong relationships with manufacturer representatives.
• Managing warranty compliance and manufacturer performance programs.
• Identifying training and development opportunities for team members.
• Resolving customer concerns professionally and efficiently.
• Developing and implementing continuous improvement initiatives across the department.

About You

To be successful in this role, you will have:

• Previous experience as a Service Manager, Assistant Service Manager or senior automotive leadership professional.
• Strong commercial and financial acumen.
• Proven ability to lead teams and achieve operational targets.
• Exceptional customer service and relationship management skills.
• Strong organisational and problem-solving abilities.
• Experience managing workshop productivity and performance.
• The ability to motivate and develop employees to achieve their full potential.
• Excellent communication and leadership skills.
• A current driver's licence.

What We Offer

• Competitive remuneration package including performance incentives.
• Company vehicle.
• Ongoing manufacturer and leadership training.
• Career development opportunities within a growing automotive group.
• Supportive leadership team and positive workplace culture.
• The opportunity to make a genuine impact on business performance and customer satisfaction.

Why Join Us?

At Hervey Bay Auto Group, we pride ourselves on delivering exceptional customer experiences while creating an environment where our employees can thrive. We invest in our people, encourage innovation, and reward success.

If you are a driven automotive professional looking for your next leadership opportunity, we'd love to hear from you.