Service Manager

Mid Coast Automotive Group; Newcastle; On-site; AUD 130,000 - 150,000; Full time

Benefits offered by this job

9-Day Fortnight

Fully Maintained Company Vehicle

Family-Owned Business

Great Team Culture

Career Development

Employee Discounts

Job summary

Mid Coast Automotive Group in Newcastle West is seeking an experienced Service Manager to lead the Service Department. You will drive day-to-day operations, oversee technicians and advisors, and balance people management with workshop performance to deliver exceptional customer experiences.

The role requires a proven automotive leadership track record, strong communication, and the ability to motivate a high-performing team.

Qualifications

• Experience in automotive management with a track record of target achievement.
• Strong leadership, communication and people management skills.
• Valid driver’s licence and a professional, customer‑focused approach.

Responsibilities

• Provide strategic leadership to achieve business objectives and growth targets.
• Lead, mentor and develop the Service Department team to maintain high performance.
• Monitor workshop efficiency, productivity and KPIs to drive outcomes.
• Oversee service and repair operations with focus on quality and workflow.
• Build and maintain customer relationships and act as escalation point for concerns.
• Identify opportunities to improve processes, performance and profitability.

Skills

Leadership

Automotive knowledge

KPI management

Customer service

Team development

Job description

Mid Coast Automotive Group – Newcastle West NSW

Newcastle Motor Group is an award-winning, multi-franchise dealership committed to delivering high-quality vehicles and exceptional customer service.

Representing Isuzu UTE, Renault and KGM SsangYong, we cater to a diverse range of customer needs. As our business continues to grow, we are seeking an experienced and driven Service Manager to lead our Service Department at Newcastle West.

About the Role

As Service Manager, you will take ownership of the day-to-day operations and overall performance of our Service Department.

Leading a team of skilled technicians, service advisors, detailers and yard personnel, you will drive operational efficiency, deliver exceptional customer experiences and foster a positive, high-performing team culture.

This is an excellent opportunity for an experienced automotive leader who can balance people management, workshop performance and customer satisfaction.

Key Responsibilities

Provide strategic leadership and direction to achieve business objectives and growth targets.

Lead, mentor and develop the Service Department team, fostering a culture of accountability and engagement.

Monitor workshop efficiency, productivity and operational KPIs.

Oversee service and repair operations, ensuring quality workmanship and efficient workflow.

Build and maintain strong customer relationships, acting as the escalation point for customer concerns and complaints.

Identify opportunities to improve processes, performance and overall departmental profitability.

About You

We are looking for a confident and motivated leader with a strong automotive background and the ability to bring out the best in their team.

To be successful in this role, you will ideally have:

Previous experience in an automotive management role, supported by sound mechanical knowledge.

A proven track record of achieving operational targets and KPIs within the automotive industry.

Strong leadership skills, with the ability to motivate, develop and manage a high-performing team.

Excellent communication and interpersonal skills.

A professional, customer-focused approach with strong problem-solving abilities.

A current and valid driver's licence.

What's on Offer?

Earn $130K–$150K + Super + Uncapped Commission: Rewarding remuneration with the opportunity to maximise your earnings.

9-Day Fortnight: Enjoy an excellent work-life balance with a shorter working week.

Fully Maintained Company Vehicle: Including fuel.

Family-Owned Business: Join a supportive business that genuinely values its people.

Great Team Culture: Work alongside an established, award-winning team.

Career Development: Opportunities to grow and progress within an expanding automotive group.

Employee Discounts: Access exclusive employee offers and benefits.

Why Join Newcastle Motor Group?

At Newcastle Motor Group, we recognise that our people are the driving force behind our success. We are committed to creating an environment where our employees feel supported, valued and empowered to achieve their potential.

If you're an experienced automotive Service Manager ready to take ownership of a successful Service Department and make your mark, we'd love to hear from you!

Newcastle Motor Group is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.