Automotive Service Manager — Lead Growth & Profitability

Hervey Bay Auto Group; Hervey Bay; On-site; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Competitive remuneration

Company vehicle

Ongoing manufacturer and leadership培训

Career development opportunities

Positive workplace culture

Job summary

Hervey Bay Auto Group is seeking an experienced Service Manager to lead the Service Department and drive exceptional customer experiences, operational excellence, and business growth.

You will oversee workshop operations, customer satisfaction, profitability, and staff development as part of the dealership's leadership team. A focus on continuous improvement and strong leadership will be essential to success in this role.

Qualifications

• Previous experience as a Service Manager or senior automotive leadership professional.
• Strong commercial and financial acumen.
• Proven ability to lead teams and achieve operational targets.
• Exceptional customer service and relationship management skills.
• Strong organisational and problem-solving abilities.
• Experience managing workshop productivity and performance.
• Ability to motivate and develop employees to achieve their full potential.
• Excellent communication and leadership skills.
• A current driver's licence.

Responsibilities

• Lead and grow the Service Department to meet budget and profitability targets.
• Oversee workshop productivity, efficiency and workflow.
• Monitor financial performance and implement improvement strategies.
• Drive customer satisfaction and improve CSI performance.
• Lead, mentor and develop Service Advisors, Technicians and support staff.
• Manage WIP and departmental resources effectively.
• Build and maintain strong relationships with manufacturer representatives.
• Manage warranty compliance and manufacturer performance programs.
• Identify training and development opportunities for team members.
• Resolve customer concerns professionally and efficiently.
• Implement continuous improvement initiatives across the department.

Skills

Leadership

Financial acumen

Customer service

Communication

Organisational skills

Problem-solving

Team development

Driver's license

Job description

Hervey Bay Auto Group is seeking an experienced Service Manager to lead the Service Department and drive exceptional customer experiences, operational excellence, and business growth.

You will oversee workshop operations, customer satisfaction, profitability, and staff development as part of the dealership's leadership team. A focus on continuous improvement and strong leadership will be essential to success in this role.