Group Service Manager - Cardiff Motor Group

Tony White Group; Newcastle-Maitland; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Fitness Passport

Health Insurance Discounts

Vehicle Discounts

Financing Discounts

Insurance Discounts

Servicing Discounts

Parts Discounts

Career Development

Job summary

Tony White Group in New South Wales is seeking an experienced Group Service Manager to lead a large, multi-brand service operation representing seven automotive franchises. This senior role oversees performance, profitability and customer experience across the service network.

You will provide strong leadership to the service management team, drive standards, and ensure each franchise delivers against OEM, warranty and customer objectives.

Qualifications

• Significant automotive service management experience across multiple brands or franchises.
• Strong commercial acumen and ability to drive financial performance.
• Proven track record leading and developing service teams.
• Knowledge of workshop operations, productivity, WIP, warranties and OEM standards.
• Excellent communication, problem solving and customer resolution skills.
• Experience using service management systems and data to steer decisions.
• Visible, practical leadership style and ability to build high-performing teams.

Responsibilities

• Lead, coach and develop Service Managers and their teams across the group.
• Drive service department profitability, productivity, efficiency and customer satisfaction.
• Oversee workshop capacity, workflow, WIP and operational performance.
• Monitor KPIs and implement actions to improve performance.
• Ensure each franchise meets OEM customer satisfaction, warranty and standards.
• Support managers in resolving complex customer concerns and escalations.
• Maintain high standards of WHS, quality and regulatory compliance.
• Build leadership capability through recruitment, coaching, performance management and succession planning.
• Collaborate with Parts, Sales and senior management to meet broader business objectives.
• Identify and implement opportunities for continuous improvement across the service operation.

Job description

We are seeking an experienced Group Service Manager to lead a large, multi-brand service operation representing seven automotive franchises.

This is a senior operational leadership role with responsibility for the performance, profitability and customer experience of our service operations. You will provide strong leadership to the service management team, drive consistent standards across the business and ensure each franchise delivers against its commercial, customer and manufacturer objectives.

If you are an experienced automotive service leader who understands how to build capable teams, improve operational performance and deliver results, this is an opportunity to make a significant impact.

What you'll do

Lead, coach and develop Service Managers and their teams across the group.

Drive service department profitability, productivity, efficiency and customer satisfaction.

Oversee workshop capacity, workflow, WIP and operational performance.

Monitor key financial and operational KPIs and implement actions to improve performance.

Ensure each franchise meets OEM customer satisfaction, warranty and operational standards.

Support managers in resolving complex customer concerns and escalations.

Maintain high standards of WHS, quality and regulatory compliance.

Build leadership capability through recruitment, coaching, performance management and succession planning.

Work closely with Parts, Sales and senior management to achieve broader business objectives.

Identify and implement opportunities for continuous improvement across the service operation.

What we're looking for

Significant automotive service management experience, ideally across a large or multi-franchise operation.

A proven record of achieving financial, operational and OEM customer satisfaction targets.

Strong commercial acumen and understanding of service department financial drivers.

Demonstrated ability to lead, develop and hold managers and teams accountable.

Strong knowledge of workshop operations, productivity, efficiency, WIP and warranty processes.

Excellent communication, problem-solving and customer resolution skills.

Confidence using service management systems, reporting and performance data to drive decisions.

A practical, visible leadership style and commitment to building a high-performing team.

What we offer

Competitive remuneration package with retainer, vehicle and performance-based incentives.

Access to Fitness Passport and attractive discounts on health insurance, vehicle purchases, financing, insurance, servicing, parts and more!

Ongoing professional development and career opportunities.

The opportunity to lead a significant multi-franchise service operation.

A supportive, established business that values its people and customers.

Tony White Group is an equal opportunity employer.