Service Manager – Step Up Into Your First SM Role

Lucrum Automotive Group; Albury City; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Company car

Laptop

Mon–Fri, no weekends

Direct mentorship from the Dealer.Prin

Job summary

Albury Mazda is expanding to a brand new 7-bay workshop and seeks a Service Manager to lead from day one. The role is ideal for someone stepping up from Assistant Service Manager, Workshop Controller, or Foreman, with the drive to own a department.

You will report to the Dealer Principal, receive direct mentoring, and shape the culture of a brand new facility while ensuring service targets are met and the team grows together.

Qualifications

• Trade certification (Cert III Light Vehicle) or equivalent.
• Experience as Workshop Controller, Foreman or Assistant Service Manager.
• Experience leading a team of technicians.
• Comfort dealing with customers, including difficult conversations.
• Results-focused with Monday–Friday hours.

Responsibilities

• Running the workshop to hit KPIs and profitability targets.
• Leading, rostering and developing the team.
• Handling customer concerns calmly and fairly.
• Driving MSI scores - Customer Satisfaction.
• Budgeting and recruitment.
• Helping set up and settle the team into the new facility.

Skills

Team leadership

Customer service

Communication

Education

Trade certification (Cert III Light Vehicle)

Job description

Service Manager – Step Up Into Your First SM Role

Ready to step up? This is your opportunity.

Albury Mazda is a family-owned dealership, and on 1 January 2027 we move into our brand new facility at 90 North Street, Albury. We’re growing from a 5-bay workshop to 7 bays, and we’re looking for a Service Manager to lead it.

This role is built for someone who’s ready to move up. You might be an Assistant Service Manager, Workshop Controller or Workshop Foreman, or a qualified tech who’s already been leading a team. You don’t need to have been a Service Manager before. You do need to be ready to own the role.

What makes this different

You’ll report directly to the Dealer Principal, whose office is right next door to yours. That means real, day-to-day mentoring from someone heavily involved in the service operation. The responsibility and accountability are yours from day one, with genuine support behind you while you grow into it.

You’ll also have the chance to help shape the culture of a brand new workshop. We like to have fun and muck around a bit, but the work gets done every day.

If you think you're ready

You don’t need the title on your resume. Maybe you’re an Assistant Service Manager, a Workshop Controller, or a tech who’s already the one the team looks to. What you need is the drive to own a department from day one, with the Dealer Principal in the office next door backing you every step of the way.

The team you’ll lead

7 qualified technicians across 7 bays, plus an apprentice

A Workshop Controller

A service advisor team (scaled to retail volume)

What you’ll be responsible for

Running the workshop to hit KPIs and profitability targets

Leading, rostering and developing the team

Handling customer concerns and tough conversations calmly and fairly

Driving MSI scores - Customer Satisfaction

Budgeting and recruitment

Helping set up and settle the team into the new facility

What we’re looking for

Trade certification (Cert III Light Vehicle or equivalent) and/or experience as a Workshop Controller, Workshop Foreman or Assistant Service Manager

If you’ve been a technician, clear examples of leading a team effectively

Comfort dealing with customers, including the difficult ones, without getting rattled

An easy-going, no-nonsense personality. The kind of person most people would happily have a beer with.

Results focussed. Hours are Monday to Friday, and we value work-life balance, but the job has to get done.

What’s on offer

Company car

Laptop

Monday to Friday, with no weekends

Direct mentorship from the Dealer Principal

Performance-based team outings for the service department