Service Desk Analyst: IT Support with On-Site Perks

NRW Holdings; Perth; On-site; AUD 60,000 - 78,000; Full time

Benefits offered by this job

Free gym access

Competitive salary and career opportun

Loyalty bonus scheme

Employee referral bonus

Salary sacrifice and novated lease

Discounted private health insurance

Paid parental leave

Income protection and EAP

Employee discounts

30+ years in industry

Long-term employment opportunities

Culture-driven organisation

Job summary

NRW Holdings is seeking a motivated Service Desk Analyst to join the IT Support team at our Head Office in Perth CBD. You will be the first point of contact for IT support, resolving issues remotely via phone and email, and escalating as needed to second-line teams.

You will support internal clients with strong customer service, analytical thinking, and basic training on approved software, while contributing to knowledgebase documentation and ITSM tooling.

Qualifications

• Previous experience in a similar role.
• High level customer service skills.
• Experience in the resource sector is desirable.
• Excellent analytical and problem-solving skills.
• Understanding of computers, operating systems, networking and applications.
• Strong troubleshooting abilities.
• Demonstrated behaviours aligning with NRW values and safety standards.
• A can-do attitude and team commitment.

Responsibilities

• Liaising with employees regarding queries and troubleshooting IT issues within the business.
• Provide system and infrastructure support to functional areas.
• Offer basic informal training to users on approved software.
• Create and maintain internal knowledgebase and user documentation.
• Installation and configuration of software packages.
• Monitoring of systems and networks to ensure optimum performance.
• Set and controlling security levels and systems access.
• Maintaining asset management register and ITSM tools.
• Participate in the service desk on call roster.

Skills

Previous experience in a similar role

Excellent analytical skills

Problem-solving abilities

Strong customer service

Understanding of networks and OS

Can-do attitude

Job description

NRW Holdings is seeking a motivated Service Desk Analyst to join the IT Support team at our Head Office in Perth CBD. You will be the first point of contact for IT support, resolving issues remotely via phone and email, and escalating as needed to second-line teams.

You will support internal clients with strong customer service, analytical thinking, and basic training on approved software, while contributing to knowledgebase documentation and ITSM tooling.