Service Desk Engineer

Professional Search Group; Baldivis; On-site; AUD 50,000 - 65,000; Full time

Job summary

Professional Search Group in Perth's eastern suburbs is seeking a Level 1 Service Desk Officer to join a dynamic, customer-focused IT team. This role provides frontline support for clients' day-to-day technology needs and offers a clear pathway to more senior positions.

You will troubleshoot Office 365, SharePoint, Exchange and Azure AD, document requests, and collaborate with the IT team to resolve issues while delivering excellent customer service.

Qualifications

• Experience in a similar Level 1 IT support role.
• Knowledge of Office 365 and Windows AD.
• Strong customer service and communication skills.
• Ability to meet SLAs and prioritise tasks.

Responsibilities

• Provide first-level technical support to end-users.
• Troubleshoot and resolve IT-related queries and issues.
• Document and track support requests.
• Collaborate with IT team to find solutions.

Skills

Customer focus

Communication

SLAs

Desire to grow

Attention to detail

Availability 8:30-5

Team collaboration

Permanent resident/citizen

Tools

Office 365

SharePoint

Exchange

Azure AD

Windows AD

Job description

Are you ready to launch your IT career in a dynamic and growing company? Our client small but expanding tech-savvy firm nestled in the heart of Perth's eastern suburbs and are on the hunt for a Level 1 Service Desk Officer to join their team!

Our client is an ambitious and customer-centric company committed to delivering top-notch IT solutions. Their friendly, innovative, and collaborative work environment makes them an ideal place to grow your career.

The Role:

As a Level 1 Service Desk Officer, you'll be at the forefront of their IT support team, assisting their clients with their day-to-day technical needs.

Responsibilities include:

• Providing first-level technical support to end-users.
• Troubleshooting and resolving IT-related queries and issues.
• Knowledge of Office 365, SharePoint, Exchange, and Azure AD.
• Assisting with Windows AD, Users and Computers, Security Permissions, and Group Policy.
• Documenting and tracking support requests.
• Collaborating with the IT team to find solutions.

Your skills:

• A strong customer focus and a passion for helping others.
• Previous experience in a similar role.
• Knowledge of Office 365 and Windows AD.
• Intermediate Level 1 ICT troubleshooting skills.
• Excellent communication and professional phone manners.
• The ability to prioritize tasks to meet SLAs.
• Desire to learn and grow into more senior roles.
• Good attention to detail.
• Availability to work Monday - Friday, 8:30 am - 5 pm
• Candidates must be permanent residents or citizens

What’s in it for you!

• Ongoing career development opportunities.
• A supportive and collaborative team environment.
• Competitive compensation package.
• Convenient location in Perth's eastern suburbs.